Cognizant Technology Solutions: Orgnaisational Structure to Fit Its Environment

The case study reviews the company Providian Trust as the organization attempts to implement a major software system aimed at updating its internal business processes and outdated information system to be more cost efficient and provide more timely services to its customers. Providian Trust Company is responsible for providing financial and fiduciary services to include residential and commercial mortgages and corporate loans which were the company’s primary source of revenue. However, despite the company’s ability to manage $49.4 billion in trust assets, the organization was only the tenth largest provider and were losing money. This was largely attributed to the fact that they were lagging behind in regards to technology

Smith Systems Consulting has been at the forefront of the Information Technology Services and Consulting industry since it was founded in 1984. Their driving vision has been to provide the absolute best to their customers in all aspects of services and prices at rates that are affordable. They believe they can do this because they employ the best in the industry. Their simple approach to customer service has been that if they take care of their customers and employees, then everything else will take care of itself. This straight forward approach, while packed full of energy and meaning, has proven to not be sufficient in delivering the absolute best to

Our business strategy involves providing customers with differentiated, easy to use, secure products and solutions that leverage information to meet customer needs. The types of technology and levels of service that are acceptable to customers and members today will not necessarily be acceptable in the future, requiring us to anticipate and meet marketplace demands for technology. (Aetna Inc., 2014, p.65) Even with this chosen strategy, company’s still need to be competitive on cost.

“The ability to move products globally overnight, increasing levels of automation, and collaboration instantaneously via virtual means has forever changed and reduced traditional barriers businesses face while creating a myriad of new challenges, risks and opportunities.”

Brown et al., (2012) stated that responsibilities would be distributed among the triad as co-leads with each individual responsible for different aspects of the project, Wilson for technology, Beutler for business coordination, and Davis for change management. The co-leads met daily to coordinate efforts, discussed issues and made decisions together, so as to work together as one team in order for strategic plan to align with the business plan and continue to meet the strategic goal. The co-leads planned for every conceivable scenario that could happen along the path in implementing the new ERP system. Communication played a key role with the co-leads and the other project stakeholders. The co-leads communicated every issue and asked for input from the entire firm to ensure no process or step was overlooked so as to capture the processes in the planning stage. The project had management’s support as well as a project champion which assisted in positively encouraging management and the staff on the benefits and advantages of the new

The InsuraCorp IT department will face several challenges associated with centralizing operations. InsuraCorp’s three major businesses, individual insurance, retirement plans, and group insurance, once handled all of their marketing strategies independently from one another. Recent changes implemented by the CEO has brought new goals for the organization into view. In order to achieve these goals the CEO decided to centralize consumer activities for a more streamlined process. The concept of giving consumers a dashboard of their various products in a centralized location to allow for better opportunities and business growth would be challenging. This change meant the IT department would need to find ways to implement new software, provide

The solution to be implemented should felicitate higher coordination among the business partners leading to better information circulation and targeted customer approach, i.e. to make efforts that the same technician handles the same customer.

Corporations are at their heart a means of creating wealth for their owners or shareholders. Success creates wealth; this creates competition as others seek to capitalize on the market. The emergence of new companies into the market begins a cycle of competition. Evaluation of staffing forces companies to find new and more efficient ways of producing their products while lowering cost to increase profit. This is because the cost of personnel is the largest line item of expense within the corporate budget (BusinessTown.com, 2010).

The LLC board of directors requested a comprehensive report of requirements including an examination of major procedures. Requirements were acknowledged by conducting workshops and meetings with the most substantial platform users. In order to identify strategic areas for potential upgrading, flow charts were developed to explain the municipal ITC platform structure. Suppliers were asked to give precise instructions as to how these requirements would be met and responsiveness was a key consideration for the issuance of contracts. In addition to responsiveness, stability, longevity within the industry, technical capacity, track record, future business objectives and cost were also important considerations. Risk management concerns were key as well and strategic plans for managing risk were included as part of the whole strategic initiative. In addition to considering current risk management issues, proper consideration was given to being every vigilant with regard to future risk.

Creek Consulting believes that in this 21 century, advance in technology, mergers / acquisitions / expansions, change in clients preferences or changing market conditions. Any number of factors can make current applications incompatible for the business challenges you organizations face. Whether you need to improve your existing applications, or need to build a powerful new solution from scratch, we have the expertise to meet your counselling needs. Creek Consulting provide complete end-to-end consultation for critical applications demanding high-availability and better

4. (A)IBM Global Business Services helps develop and continue to refine their customer value strategy. They offer business value, strategy and transformation, team analysis and optimization, and application innovation & management for their services. (B) Capgemini has a motto ("people matter, results count.") They are a big IT consulting firm in India and the services they provide include: outsourcing, technology, local professional, application lifecycle, and testing services. (C) Binary Semantics is a group of highly resilient people who absorb all your problems and convert them into meaningful business solutions. Some of their services include: application management, software testing, business intelligence, and website update & management.

We are in an era in which technology and information-sharing platforms have given buyers and consumers more information about products and services than ever before. There is a new power dynamic between companies and customers in which buyers no longer need organizations to help them make a purchase decision. As the competitive landscape continues to change, business leaders will need a new process for overcoming challenges and a new mindset to find success.

Allowed Keda to gain insights on the vendors and also possible complications in the implementation process

Because Tektronix previously had problems implementing IT projects, the company was mindful that replacing their legacy systems could be a risky undertaking. Further, it was well-known that wide-scale ERP implementation would be a very costly endeavor. Consequently, Tektronix managed the risks of its ERP implementation by having a coherent, guiding vision entailing: 1) separability of the businesses; 2) leveraging shared services; and 3) staying as "plain vanilla" as possible.

This includes establishing and maintaining relationships at all levels of the client organizations, and increasing client loyalty throughout on-going relationship building activities that deepen trust. This must be achieved through transparency, ethical business transactions, reliable service delivery and clear communication. Consequences of Misalignments: The customer is everything. Without a steady flow of existing customer investment dollars and new customers Manulife does not have a sustainable business model. The competitive nature of wealth management assures that there is an endless line up of others that are attempting to pursuade customers away from Manulife from all angles. Everything else being equal if the customer is not at the centre of everything Manulife in general and CWMPD does, the organization will become redundant faster than any of it’s products or services due to lack of demand.