Cognizant Technology Solutions: Two-in-a Box Stucture to Ease Tensions

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Q3: How does ‘two-in-a-box’ structure ease tensions between different groups of employees?

As organisations increase in size and environmental uncertainties increase, they often increase the number of positions and departments in order to cope with the increasing uncertainty posed (Daft et al., 2010). This is evidenced by Cognizant’s move towards a structure with vertical industry sectors supported by presales teams, horizontal technology delivery functions and human resources, among others. Increasing the number of departments increases the internal complexity of an organisation and each department often develops their own attitudes, values and goals. This regularly creates tensions among employees and can result in internal departments
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Q3: How does ‘two-in-a-box’ structure ease tensions between different groups of employees?

As organisations increase in size and environmental uncertainties increase, they often increase the number of positions and departments in order to cope with the increasing uncertainty posed (Daft et al., 2010). This is evidenced by Cognizant’s move towards a structure with vertical industry sectors supported by presales teams, horizontal technology delivery functions and human resources, among others. Increasing the number of departments increases the internal complexity of an organisation and each department often develops their own attitudes, values and goals. This regularly creates tensions among employees and can result in internal departments operating as individual silos (Daft et al, 2010). As organisational differentiation increases, coordination and collaboration between departments becomes more difficult (Daft et al., 2010). Before TIB was introduced, there were clear and well documented tensions which were arising between the off-shore centres and the smaller more ‘disconnected’ teams based on client site (Eccles et al, 2011). On-site employees sometimes had to deal with routine delivery issues, whereas off-site delivery and technology support teams were also responsible for understanding clients’ requirement and needs. Managing and coordinating employees in different departments was also a big challenge for Cognizant to overcome and although they tried several methods to
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