College Admissions Essay: A Career As A Customer Service

One of the first jobs I ever got when I was younger was being a cashier at a Save- a Lot grocery store. I was 15 years old and I absolutely loved that job.

All throughout school, students are ask what we want to be when we grow up. Many of us know or have a pretty good idea, but others have no clue what they want to pursue as a career in life, whether it be furthering their education at a university or attending a technical school. There are other students that plan to start work right out of high school. Either way we all have a plan, and the purpose of this paper is to inform you of mine. I personally struggle in making big decisions like deciding what to do with my life, but then I realized I have been asking myself the wrong questions. Instead of asking what I want to be when I grow up, I asked myself what do I want out of life? what are some of my goals that I wish to achieve? This led

product/ service bundles to meet customer needs. How can they do this and how can

When I asked myself what I was I going to be when I got older, I had no answer. This made me realize that I had to make a decision and I had to make one fast. An area of study I have always been interested in is business. My dreams as a child have always been to become the President of The United States or an owner of a business. Working for a business would be intresting, but owning one would be more fulfilling. I would be able to expand my imagination by coming up with new ideas and control the company as a whole. I love designing and creating different things that make people happy, and if one day I became an owner of a company that produced products that satisfied people, that would make me happy. I soon came to the conclusion that in

Even though many people have said to me that it is alright not to know what I want to do, I still worry about it. Recently I have thought that either graphic design or architecture would be nice because I enjoy designing things, but I am not sure that either of those things would actually make me happy. I know I want to be able to enjoy my job and make enough money to have a good home and support a family, but with both of those careers I would most likely be required to move away to find a job. That is something I would really rather not do.

Recently I have noticed more consumer complaints from poor service, more specially, service mistakes and customer mistreatment. When a mistake occurs, we do not handle customers in a courteous manner. In addition, we play favorites with customers and some of them are not getting the attention they require. To

Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properly.

Customers want to be treated in a friendly manner with honest, straightforward information and responses. They appreciate a customer service representative who is willing to admit mistakes and work to correct them. Customers who believe they have been misled stop doing business with the company. These ‘critical incidents’ are experiences that make the customer walk away and never return. They don’t complain, they just leave and share the negative service experience with others. The bad news spreads, leading the organisation to lose more customers and deterring prospective customers. Critical incidents can include broken promises that annoy and anger customers. Customers expect to be informed if a promise cannot be fulfilled. Finally, customers expect understanding and empathy from a customer service representative who is willing to see things from their point of view, especially when there is a problem.

In middle school, I thought I would go into architecture since I like drawing and wanted to help my parents remodel my childhood home. But after my freshman year of high school, I realized that I really didn't want to go into that field. So, when I took one of the personality quizzes that was required for graduation and it suggested that I should look into fields like psychology or library science. From there, I started to look back at my childhood and I realize that I would prefer a job in some kind counseling because I would often try to be the mediator in arguments since I listened to both sides and I would often imagine myself explaining why a person may be feeling this way and how they can improve themselves. I also grew up around a lot

In the late 1980s, I attained my first full-time job was an Office Automation Clerk with the U.S. Secret Service in their Personnel Division, Employee Benefits Branch. At the prime age of 17 years old, I evenhanded graduated from high school with honors, within one week away from my 18th birthday. During my senior year in high school, I decided it would be a good idea to at least take the entry level clerical federal government examination. Although, I was planning to go to college full time immediately out of high school; my parents had been separate during most of my senior year and was in the process of a divorce. Therefore, I put a backup plan in place by considering obtaining employment after high school, to help pay for my higher education, and if necessary have the means to care for my basic living means; in the event my parents’ college savings plan for became one of their financial battles during their divorce. Much to my heartbreak, my parents’ divorce battle consumed attorney’s fees and used the educational financial plan for my higher

Every interaction with a customer is an opportunity to provide excellent customer service and cement a relationship. In my experience, negotiations with returning retail items can be either a pleasant experience or very tedious depending on which side of the counter you standing. Sometimes big retailers spend less time helping customers with returns than they do selling them.

At the moment, I really do not have a clear vision of what I want my future, in terms of a career, to be. I have some job ideas in mind but I just do not feel that I have the perfect one just yet. It definitely is difficult for me to find a job that pays for my high maintenance lifestyle and at the same time, is

To be completely honest, I have not had my life together much, but recently before school started, I had some time to think about what I would want to do after I complete high school and live on my own in this world. So then I started to think about what my interests are. At first there was nothing that seemed to interest me at all. After some time thinking about my plans for after high school, I decided that I want to be a bartender. Nevertheless bartending is not a type of career little kids think about wanting to pursue into, but it is something that everyone would think about as they are getting older along with many other career choices that they may not of known existed.

During research on this final project, the author found an example of Wal-Mart's communication in backing customer service. A Wal-Mart customer returned a completely thawed turkey including all the fixings for a dinner because her relatives could not make it due to car trouble (Now That's Customer Support, 2006). Wal-Mart returned the customer's money which was $19 plus some change and the customer returned the complete turkey dinner which included two boxes of stuffing, some cranberries, stuff to make pumpkin pies, green beans and a package of rolls (Now That's Customer Support, 2006).

Why was it that people always asked ‘what do you want to be when you grow up?’ How were you supposed to know. Even if you knew with all your heart you wanted to be a marine biologist, one day you might wake up and decide that playing the tuba was your passion. All in all, you just liked to take things as they came. And that was why you were here.