Collin Technologies Case Study Essay examples

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2013 Collin Technologies Case Study Baldrige Performance Excellence Program National Institute of Standards and Technology (NIST) • United States Department of Commerce July 2013 To obtain Baldrige Program products and services, contact Baldrige Performance Excellence Program Administration Building, Room A600 100 Bureau Drive, Stop 1020 Gaithersburg, MD 20899-1020 Telephone: (301) 975-2036 Fax: (301) 948-3716 E-mail: baldrige@nist.gov Web: http://www.nist.gov/baldrige The Collin Technologies Case Study is a fictional Baldrige Award application prepared for use in the 2013 Malcolm Baldrige National Quality Award Examiner Preparation Course. The fictitious case study organization is a small, high-tech manufacturer in the electronics…show more content…
. . . . . . . . . . . . . . . . . . . 4 Category 2: Strategic Planning 2.1 Strategy Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2.2 Strategy Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Category 3: Customer Focus 3.1 Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3.2 Customer Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Category 4: Measurement, Analysis, and Knowledge Management 4.1 Measurement, Analysis, and Improvement of Organizational Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 4.2 Knowledge Management, Information, and Information Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Category 5: Workforce Focus 5.1 Workforce Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 5.2 Workforce Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Category 6: Operations Focus 6.1 Work Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 6.2 Operational Effectiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Category 7: Results 7.1 7.2 7.3 7.4 7.5 Product and Process Results . . . . . . . . .
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