Comcast Case 9

SC placed call to Pa’s CG and friend Teresa Lim and for monitoring phone call because none of the numbers on file for Pa was in working order. She reported that the Pa is doing well and is taking a break from radiation and chemo. She Provided the SC with Pa’s new phone numbers. SC asked about Pa’s service and Teresa reported that the Pa is receiving her PAS service specified in her care plan. Teresa reported that the Pa is happy with her current service and do wish to make any changes right now. The Pa is satisfied with her services and feels they are meeting her needs. No falls, hospitalizations, changes in health status or medications were reported. The SC end call with Teresa and place call to Pa via language line interpreter Michelle. The

In April 2004, Peter Flores, president of Salem Telephone Company, was preparing for a meeting

Thank you for that additional information. The ticket that was created for you is a corporate escalations ticket and cannot be viewed by all Comcast employees. The agent that gave you a different ticket number does not have access to the ticket I created for you. The representative that you spoke with on the phone is named Christopher and is now your point of contact for Comcast. Christopher is assigned to your case and contacted you because of the ticket I created.

It has recently been brought to my attention that a percentage of our sales representatives have been failing to log reports of their client calls in our electronic customer file each and every

The call is a follow-up to an earlier conversation Chris Horsley and our Community Connect Technical team had with MPCP regarding connectivity. I did not attend the meeting and am not technical, however, it is my understanding at the last call it was mentioned that MPCP had reached out to Comcast. Chris would like to follow up on the progress/conversations that have occurred.

By CMS compliances and Humana Policy, Agent may not market through unsolicited contacts as defined by CMS and in Humana policy and procedures. Especially we are on the RV, without the client’s permission , we are not permission to call the prospects or get unsolicited leads by third parties including the prospect’s spouse, family members

Peter Flores, president of Salem Telephone Company (STC) informed the Public Service Commission “that a profitable computer service Subsidiary would reduce pressure for the telephone rate increase.” And a result, Salem Data Services (SDS) was established. In 2003, SDS has “yet to experience a profitable month” and this induced the meeting between Peter Flores and Cynthia Wu, manager of SDS in April 2004. Flores and Wu held different views in regards to SDS; Flores felt SDS was draining STC resources and is questioning the ability of SDS to be a profitable business. Wu felt that SDS had the ability to show profits in the near future. To adequately prepare Flores, president of STC for his meeting with Wu, he assigns a task to

During the course of research for this case study, I learned how DirecTV remains competitive and continues to push the limit for overall customer success. NFL Sunday Ticket basically, sells itself. I agree with DirecTV bidding and winning the rights to extend its deal with the NFL until 2023. Its objective to create an environment where loyalty is vital, in my opinion, is the key to retaining customers. Retention efforts are displayed by its professionalism, making it easy for the customer to enjoy the television experience along with being able to offer rewards and free upgrades. DirecTV currently offers free HD programming, multiple movie and sports channels, increasing its lead over its nearest competitors. In doing so, it’s market

(S): Writer met with the consumer on Thursday, 11/2/17, 12:00pm at Social Security office. The writer asks the consumer why was he at Social Security office. The consumer report that he needed a copy of his benefits statement because he was going to cosigned for a car for a lady that stay in the same house with him. The writer asks the consumer does he know what it mean when he cosigning for something for someone else. The consumer reply no. The writer explain to the consumer that if the person does not pay for the car he will be responsible for paying the loan. The consumer states this lady work at Wendy and she can make car payment because she has a job. The writer inform the consumer that cosigning is a big responsibility. The consumer states he will talk to the lady. The writer then asks the consumer if he had any money left from his check so she could take him to buy some food. The consumer states he did not have any money left he bought a pair of shoes which was $50.00, two jacket which was $20.00 each and he owe and

We are integrating a new team into the department. The goal of the team is help reduce calls that are going to voicemail. Our new team would be available for calls that are coming in when our customers are ready to return them and statements are being taken from those involved in the accident as quickly as possible. This could result in more satisfied customers, shorter claim life and reduced case load. As an auto adjuster for the west coast and the case load that we carry, we can clearly identify the need to make a change within the department, not only for the employee but, for the customers involved.

Ms. Briano, on several instances after receiving multiple Interactive Customer Evaluation (ICE) comments and Internal Corrective Action Request (ICAR) in reference to customer service at the PPPO front desk (July, June, May, and March 2017), I asked you to reposition your desk on May 19, 2017, after an audit was conducted, where it was discovered that several phones to include the front desk were found off the receiver. Ms. Briano, your covert refusal to follow a direct order, after being repeated to you for the last three months, even after explaining in detailed the need for you to reposition your desk during your 90 evaluation period on July 28, 2017, is in clear

Caller needed broadcast information for AT&T UVerse, due to a channel that was not broadcasting. LaFaye spent over 8 minutes doing this. She gave the caller national stations for Dish & DTV, which was not necessary and did not give the times until the caller asked for them. Also, LaFaye did not attempt to offer the website until over 9 minutes in for a full broadcast list and she never attempted to tell them they could watch the daily broadcast

On October 22, 2016, AT&T bought out Time Warner for eighty-five billion dollars. The agreement totaled to be one-hundred and nine dollars with debt. Time Warner is the parent company to many big name channels including, CNN, TNT, HBO and Warner Bros. This major purchase proves that AT&T has a totally different strategy than its big-time rival, Verizon. CFO of Version, Fran Shammo, commented in response to AT&T’s deal, stating that he believes they have the right asset and that there is no large company out there that they need to purchase in order to be successful. Verizon recently made some smaller purchases but seemed but more insignificant with AT&T’s major buy. For nine million billion dollars, AT&T acquired AOL and Yahoo. They

I recently had an experience dealing with Bureaucratic bounce. I called the at&t customer care to get an issue resolved regarding my bill. First problem with the agent was that I couldn’t understand him due to his accent in his voice, second when I was trying to explain the problem he was having a hard time understand me, and kept cutting me off, third after going back and forward with him for about 10 minutes. He offered to transfer me to someone else, because he didn’t know how to take the charge off the bill. I became very frustrated because I felt as if this could have all been avoided if he would have taken the time out to listen to me at the beginning of the call. I became upset and ended up closing my account.

The caller was calling in behalf of her mother in law's account. She said that the account holder is in a Rehabilitation center . The caller asked general questions like the reconnection fee if in case of service will be terminated. CAE told the customer that there would be no reconnection fee, he said that she can always downgrade the service as long as there is 1 or 2 LOB active. The caller would like to know what needs to be done for them not to be charged for the regular MRC until her in law is still in the Rehabilitation center. CAE assured customer of her assistance, then verified the account. She informed the customer that no changes can be done on the account since she is not the account holder nor listed as an authorized user on the