Commercial hospitality is just extension of hospitality in the home. Do you agree?

1954 Words Oct 19th, 2013 8 Pages
Commercial hospitality is just extension of hospitality in the home. Do you agree?

Hospitality is a difficult concept to define; numerous authors suggest it is both a social and commercial activity (Lugosi 2008). Nevertheless it’s important to highlight a dominant theme in accepted definitions of hospitality. Brotherton (1999) defined hospitality as “a contemporaneous human exchange, which is voluntarily entered into, and designed to enhance the mutual well-being of the parties concerned through the provision of accommodation, and/or food and drink”. Lashley (2000) sees hospitality as an overlap of three spatial domains including private, social and commercial. Thus hospitality is a broad conception in which social, domestic or private
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Friendship not only creates a symbolic tie between those involved in sharing hospitality but also creates a moral responsibility for the guest who has received the hospitality, to return the favour and host another occasion. Therefore, within domestic hospitality the role of the host is taken in turn without consideration for financial repayment. Morrison (2001) advocates values such as kinship, social duty of care and hospitableness, originated from hospitality in the home and are found within aspects of social and commercial hospitality. Lashley (2000) deduces that to some extent domestic hospitality shapes the expectation of social and commercial hospitality activities thus; a connection exists between the three domains.

Thio (2005) explains that though there is a connection, there is a key distinction between the concept of hospitality and the commercial hospitality industry: it lies within the money involved and the host guest relationship. King (1995) believes commercial hospitality to have a specific type of relationship between host and guest in which the host understands what would please the guest and enhance their comfort and well being whilst having the ability to deliver this service flawlessly.
Whilst domestic hospitality is based on the reciprocity of friendship, commercial hospitality is based on a monetary exchange. Therefore a different type of host guest relationship exists within commercial hospitality, as consumers must pay

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