Essay on Communicate in a Business Environment

866 Words Jul 30th, 2013 4 Pages
Reflective Account on Unit 204 – Communicate in a business environment
Communication is all about spreading understanding so that people can connect and work or live better together. The way we communicate with others can greatly alter the relationships we have and techniques can be used to either deliberately create harmonious working or to put a spanner in the works. By fostering a common understanding and awareness the message you try to portray becomes ever clearer and you are more likely to gain support from others.
Proper business communication is crucial to successful business practices. The way we communicate is changing how we do business and the purpose of business communication is to deliver the message of a particular
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However, some forms of communication do not directly involve spoken or written language. Nonverbal communication (body language) consists of actions, gestures, and other aspects of physical appearance that combined with facial expressions can be powerful means of transmitting messages. At times, a person's body may be “talking” even as he or she maintains silence. And when people do speak, their bodies may sometimes say different things than their words convey. A mixed message occurs when a person's words communicate one message, while nonverbally; he or she is communicating something else.
Within my job role, i have to communicate in different ways with many people. I send emails on a day to day basis to local committee chairmen’s and members of the borough councillors in the county to notify them of the road closures. I have to send letters out to the police service notifying them aswell. The language you use in these written communications is the key when speaking to members of the councils and the boroughs, as i would not want to be rude to them or for them to misunderstand what i am saying, so when i write out these emails and letter i try to get straight to the point so i don’t complicate things.
An example of being able to communicate in writing is by email/letters. I send emails to local committee chairmen’s to inform of the road closures which will be happening. I have to address them as Councillor whoever they may be, out of

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