Communicating a Change in the Management System: An Email to Upper Management at Riordan Manufacturing

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Communicating Change: Emails to Upper Management From: Riordan CEO To: Upper management Re: Transition to new singular customer management system As you should be well aware at this point, Riordan Manufacturing is moving to a new customer management system that will be fully integrated for all departments and all personnel, meaning that no the customer management systems will be in use and everyone in the company will record all customer activities within this singular customer management system. Clearly, this will impact many different areas of the business, from sales and order processing to initial approaches and pitches, and indeed every aspect of Riordan Manufacturing's operations will be in some way affected by the adoption of this new customer management system and the phasing out of all other management systems currently in use. While there will certainly be some transitional issues as the new system is adopted, it is clear from both an operational and a leadership perspective that this change was necessary and is the right move for the company at the current time. Customer issues were not being dealt with in a consistent manner, which led to significant client relationship problems when personnel changed or when policies were enforced haphazardly. By moving to the singular comprehensive and consistent customer management system, Riordan Manufacturing will be ale to promise the same level of service to all customers with much greater certainty. Not only

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