Communication And A Health And Social Care Settings

3769 Words Dec 1st, 2014 16 Pages
Within this piece of work I am going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Whilst doing my interactions I realised how different communication and the transmission of values can be in different work contexts within a care setting.

Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and nonverbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and nonverbal interaction.
Interaction 1

This interaction took place in a Day Nursery named ‘The Mill’. It was between me, Michelle and Lily, aged 3. For this piece of coursework I have decided to change the name of the child and the nursery for confidentiality reasons. Lilly was playing with her dolls. In this interaction I used verbal and nonverbal communication.

M- What a pretty doll! Why don’t we choose her a nice outfit?
I got down on her level and gave her eye contact so that she knew that I was engaged.
I also gave her personal space as we had never met before; this was so she felt comfortable.
L- Yes, the clothes are in the…
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