Communication And Health, Social Care Or Children ' Settings

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Unit 8: Promote Communication in Health, Social Care or Children`s and Young People`s Settings 1.1: Identify the different reasons people communicate What is communication? Communication is the sending and receiving messages and information between two or more people. The person receiving the information is called the receiver and the person sending the message is referred to as the sender. The information conveyed can include instructions, ideas, facts, concepts, beliefs, opinions and even emotions. Effective communication occurs if the receiver understands the exact information or idea that the sender intended to transmit. Reasons for communications: Communication plays an important role in everyday life. The childcare sector is mainly about having good relationships between parents and practitioners therefore it is necessary to have good communication skills. There are several reasons why people communicate in the work settings and the following are the key reasons: • To express needs and feelings • To share ideas and information • To gain and share information • To gain reassurance and acknowledgment • To express feelings and/or concern • To build and maintain relationships • To socialise • To ask questions • To share experiences 1.2: Explain how communication affects relationships in the work setting. To achieve best outcomes for the children and young people it is extremely necessary to have collaboration and communication between services, other professionals and
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