Communication As A Charge Nurse

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Leaders, to be a successful communicator, must acquire the skills and tasks of an active listener. My position as a charge nurse has allowed me to learn the art of communication of which I find to be crucial especially when dealing with volatile situations that occur in the workplace between the staff, patients, and their loved one. One particular case I can recall involved a family member who disagreed with the staff handling of their loved one whom they requested another nurse. This was one of my busiest nights, and I had to intervene and resolved the issue before it escalated to another level. The family requested to speak to someone in administration and as a charge nurse, I was able to intervene and solved the issue before
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