Southwest Airlines is dedicated to incorporating all servant leadership principles throughout their organization. Accordingly, their mission statement is clear and concise it evidently exemplifies all principles and acknowledges a servant-led organization. Their mission statement embraces their commitment to serve the highest quality of customer service through a sense of warmth, friendliness, individual pride, and company spirit (Southwest, 2014). Therefore, through Southwest’s’ mission statement it makes it explicitly apparent that they seek to listen and commit to the growth of their people. Southwest empathizes with their employees because they are dedicated to providing
When Herb Kelleher and Rollin King founded Southwest Airlines in 1971, their mission stated the “dedication of the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit” (Smith, 2012). With that mission in mind, Herb Keller and Rollin King managed to make Southwest the only profitable airline in the United States (Smith, 2012). Southwest’s mission is not the only reason why the airline continues to grow. Without the way, Herb Kelleher former CEO of Southwest, had developed a particular leadership style, power base, and a set way the organization motivates its’ work force, the company would not be as successful as it is
At Southwest Airlines, the company’s business strategy has a positive effect on the training they provide to their employees. Southwest Airlines is a Texas based airline that started up in 1971 (Corporate Fact Sheet). Over the years the airline has been recognized for its outstanding customer service and its low airfare fees. Due to their excellent customer service, the company has been ranked number one in customer satisfaction in 2013 by the U.S Department of Transportation. In. 2015, Southwest airlines was recognized as one of the Best Places to Work in the Glassdoor Employees’ Choice Award. The reason that Southwest airlines is recognized for all these great things is because they obtain a good organizational control over the airline.
As the low-cost leader, Southwest spends an inordinate amount of time focusing on its mission, vision, culture, and goals. This concentration allows Southwest to rank as one of the 100 Best Companies to work for in America. The employee’s attitudes and efforts lead to fewer customer complaints and more on-time arrivals and departures.
SWOTT examination is a crucial systematic device used for evaluating both the external and internal elements, which have an influence over the company. In existing business conditions a corporation uses SWOTT analysis to assess it market standing regarding share of the market, competitive edge, and complete feasibility. SWOTT examination offers a company upgraded information about its achieved and unachievable weaknesses, strengths, possible opportunities, dangers, risks, and business trends. The main elements of SWOTT examination can be split under the heads of external and internal elements
Collaboration and communication between patient’s, their physicians and the health care team are required in order to preserve the safety of the patient. Improper use of EHR can produce errors that may possibly threaten the reliability of the information in the EHR which may endanger patient’s safety thus decreasing the quality of care. Healthcare quality relies on the accuracy and integrity of the patient’s health information. One manner EHR accuracy may be-threatened is because of the growth of members of the healthcare team copying and pasting text documentation. The copy and paste process poses a risk to the integrity of nursing documentation. Risk such as, redundant documentation, outdated documentation, and inability to identify when
A person who is classified as a thinker devotes a lot of their time thinking about many different things. This person may also participate in the art of meditation which helps them to think deeply and without interruption. This person takes time to think about why things happen in a certain way. This person is a reasonable thinker and will think before they act. This person likes to know how other people think so that they can try to figure out why they think that way. This person will most take up a profession that deals with philosophy so that they can analyze how the world and the things in it work.
They maintain the motivation within their organization and go above and beyond to unite their community. Lone Star Southwest’s members know each other very well, which gives them a competitive advantage over other larger organizations that aren’t as close-knit. Parents and players have a tremendous amount of loyalty towards the organization. Families can just as easily join other organizations or travel out of the city in search of activities, but they like the small community and the friendships their kids have formed. Many of the participants are classmates and even relatives, which makes it difficult to convince the parents to leave the organization. The incredible brand loyalty is a major point of difference for Lone Star Southwest. In addition, having a small, close-knit community is important because it leads to increased trust, forming deeper emotional connections, and thus word of mouth (WOM) is more effective. According to Wood (2014), “Information spread by WOM has more credibility because it comes from a personal source rather than being controlled by a company or an agency”
Gittell, J. (2003). _The Southwest Airlines Way: Using Power of Relationships to Achieve High Performance._ New York: McGraw-Hill. Retrieved June 8, 2014
Southwest Airlines' strong organizational culture is reflected in its mission statement "dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit" (Southwest, 2012). Southwest serves not only as a prime example of a company that excels in customer service and profitability, but as one that has utilized employee development as a means to meet these ends. Southwest makes a strong commitment to foster ongoing relationships with human resources. They demand that their employees are responsible members, however
During the rapid globalization, being one of the topmost and sustainable airlines is not easy due to the highly competitive airlines industry. Southwest Airlines, founded by Rolling King, Herbert Kelleher, and Lamar Muse in 1967, is considered a very long history of success following its goal that emphasizes on customers’ satisfaction. The key of organizational success relies on human value of Southwest CEO, managers, and employees who try to help each other in order to reach the customers’ best service because these people are the major factors to justify their own images that represent their organization. Furthermore, Southwest has motivated its employees to be more creative and improvable by allowing suitable norms and
Upon review on a profile of a successful company we see Southwest Airlines as a prime example. Their ability to recognize weakness in their management system and adjust strategies has allowed them to emerge as a leader in the US airline industry. Southwest is the largest US low fare carrier with low fare rates, no additional fees and excellent customer service. Southwest Airlines currently has one of the most innovative management practices in the US to date. A review of the critical elements of Southwest Airlines proves to be effective and innovative.
By combining both learning styles and personality styles communication and collaboration are effective once a strategy is created. Once one finds each learning style and personality styles each person will be able to offer his or her best work to a group. If ever working in a group, one must always leave room for error and understand that not everyone learns or communicate the same way. This is why one must always keep an open mind and listen to each individual opinion or concerns to work as a group to make
Southwest Airlines, a major airline company in the United States says there’s something they value more than its customers and that something, is their employees. Organizational structure is referred to the system of shared ideas, values, and beliefs which basically controls how employees behave in organizations. These shared ideas and values have a strong influence on the organization and its employees in the means of how they dress, act or even how they perform their jobs. Southwest Airlines is known for their organizational culture and this is also considered one of the key factors contributing to their success. However, it is very unusual to hear that a company will put their employee happiness above their customer satisfaction. Southwest Airlines lists the employees first, customers second and shareholders third. If the company treats the employees right, the employees will treat their customers right and this all results in increased profits which will make everyone happy including the shareholders. Southwest has created a culture that is fun, full of values and ideas which is to help employees to enjoy what they do and take pride in their jobs. The airline as well teaches and encourages the employees to put others first and show great customer