Communication Cycle

In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. My essay will talk about different types of communication for example one to one, with different types of people, including professionals and service users. I will use communication with a variety of people and consider the most appropriate form of communication to be applied making sure the needs of all individuals are met. I will also explain and discuss Argyle’s

Observe Body Language - This is a very powerful form of non-verbal communication. It is shown by the way we stand, how we place our hands or arms, make gestures and facial expressions.

Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication

The Argyle’s communication cycle theory is process commonly used in the health and social care sector to explain how communication can be effective, this is a theory in which can enable a person to understand what is being said or wrote, and to be able to respond to the conversation appropriately. This theory has six stages and these include;

Non-verbal communication is very important and is often more important than verbal communication. This consists of eye contact, hand and body language and facial expressions.

A man named Michael Argyle who was a social psychologist that researched human communication and discussions between people created the Argyle theory in 1972. He believed that interpersonal communication between individuals was like learning how to drive a car. Argyle first explained that human communication is a process that involves people sending and responding to messages in a non-verbal and verbal way. In 1972 Argyle created the ‘communication cycle’ and the aim of the communication cycle is for people to understand how communication occurs between them when they are one to one. The cycle is made up of six main steps and the steps involve, being able to understand and observe how people communicate. It is also about being able to reflect and listen to what the person is saying so that we understand and are able to respond to it correctly.

The communication cycle is a commonly used theory of communication. It was first developed by Charles Berner in 1965; it was then modified by Michael Argyle, who was a social psychologist, in 1972. The concept of a ‘communication cycle’ makes it clear that, in order to have effective communication, it must be a two way process. As well as transferring messages to others in a definite, clear way, health care professionals must be able to respond to the verbal feedback as well as the non-verbal feedback. So, effective communication has to involve effort from both participators (both the sender as well as the receiver) in the communication.

Michael Argyle is a social psychologist who developed theories about interpersonal interaction and human communication. He carried out experimental theories of non-verbal and verbal communication to develop and test he’s theoretical ideas. He has a communication cycle which explains and predicts how communication can occur in a one to one situation.

P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Michael Argyle (1972) looks at the cycle of communication which involves six stages this is about sending receiving and the decoding of messages between individual and also groups.

M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

P1 Explain the role of effective communication and interpersonal interaction in health and social care

Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.

Communication is the leading factor in heath care errors (book). (Treas & Wilkinson Book p463) defines communication as “a dynamic, reciprocal process of sending and receiving messages. The messages may be verbal, non-verbal,