Communication Plan for an Overall Crisis

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

Diagnosis. Many times conduct disorder is first diagnosed when somebody, often a child in school, comes to the attention of the authorities (law enforcement, family Doctor, and others) most often due to their behavior (American Psychiatric Association, 2013). The child may then be referred to a psychiatrist or psychologist for assessment and diagnosis. Usually there is no specific test administered, instead, the person would need to meet the criteria listed in the DSM-5. Often there is a history of acting out in school, home, neighborhood, or other social setting. The child may be enrolled in a court-ordered treatment program if they have come to the attention of the police and if a crime has occurred.

Within the first chapter of Crisis & Emergency Risk Communication (2001), there were many things that caught my attention. Prior to the reading, I hadn’t thought about how different disaster preparedness would affect the elderly population, and how much consideration and planning is needed for them compared to the general population. I also wasn’t aware that such a high percentage of the elderly population developed chronic diseases. It would, however, make sense for the elderly population to require different treatment for these chronic diseases, and have different reactions to these diseases than the rest of the general population (Crisis & Emergency Risk Communication, 2014).

Unfortunately, sudden death, suicide, and violence are crisis incidents that occur in schools. These types of events impact the lives of students and result in an increased need for crisis counseling. In the event of a crisis it takes a collective and collaborative effort amongst school staff, community members, and mental health professionals to help the school, and students recover. The school staff must be prepared to respond quickly after a crisis has occurred. They will be confronted immediately with a number of serious issues. For example, they will need to verify what actually happened, protect the privacy of the students and their families, help students cope, and work with parents. In the event of a crisis, normal coping mechanisms

Each member should only communicate approved messages. The primary group of participants that should be informed about the crisis are internal stakeholders, such as students, faculty, staff, and trustees. Secondary groups would include parents, alumni, elected officials, and the media. The following lists these groups in notification priority and the specific person responsible for crisis communication:

Understanding the emergency management customer during a crisis is essential to the success of the mission. Furthermore, it is critical for emergency managers to be able to disseminate information to their customer base in a timely and accurate format that they will be able to understand and use. Additionally, managers need to be familiar with the extensive range of communications platforms, what the end user is accustomed too and create partnerships with those media sources.

Although there are numerous definitions for crisis in the English dictionary, crisis is often thought of as a problematic state or a turning point. Crisis Intervention is intended as a short-term method to help those who have lost their usual coping skills and aims to help individuals return to their normal functioning state before the crisis took place (BOOK).

The Vice President or his/her designee may also identify a potential crisis or controversy that is not an immediate emergency and assemble the Crisis Response Team to prepare a communications strategy. Toyota’s goal is to send timely notice after being notified of an emergency situation. Once the Leadership and Crisis Response Teams meet and determine there is a crisis, execution of this plan should be tailored accordingly.

When the person’s coping skills and other methods do not work, the individual enters into crisis. Crisis causes a person to feel disorganized, lack equilibrium, helpless, confused, in adequate, etc. In crisis response it is important to help a person who is in a state of crisis to quickly find stability to lessen the impact of the effects of the trauma. This stabilization is critical in the early stages of crisis. If stability is not quickly found it can have very negative and long-term effects on the victim of crisis, even possible secondary trauma or suicidal idealizations, which can result in death.

This is a reflective paper on my observation as an intern with the Onondaga County Department of Emergency Communications that will identify several areas within the Onondaga County Department of Communications and offer an explanation. It will also address conflicts that may arise from diverse areas with communication, such as language barriers and how vitally important it is for the call-takers and dispatchers to be able to put their training and interpersonal relationship skills front and center and to be able to work in a fast pace type of environment; where at any time, it could be a life and death situation.

Working in a school system is very important to create safety for the students and employers and to build a relation between both the school and community including law enforcement. All schools should have an updated/revised planned for every crisis such as school safety, inclement weather, health issues, terrorism and or violence. Therefore, the purpose of this assignment is to analyze a School’s Crisis Plan

An effective crisis management response plan outlines specific procedures for administrator, teachers, and students during evacuation emergencies. Administrators work with teachers, students, parents, law enforcement officers, business and community members, to develop an effective emergency and crises plan. The administrator provides leadership in developing and monitoring the school safety plan and also establishes procedures for emergency evacuation and crisis management at different stages of the plan. However, an effective leader develops a comprehensive prevention education plan, and regularly reviews the code of conduct manual for revisions and current laws.

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

The company eBay Inc. is an American multinational Internet consumer-to-consumer corporation. Founded in 1995 by Pierre Omidyar in San Jose, California, it is now a multi-billion dollar business with operations localized in over thirty countries including China and India. It’s main enterprise is eBay.com, an online auction and shopping website that allows people and businesses to buy and sell a broad variety of goods and services internationally. Millions of collectibles, décor, appliances, computers, furnishings, equipment, domain names, vehicles, services, intangibles and other miscellaneous items are listed, bought, or sold daily on eBay. Anything can be auctioned on the site as long as it is not illegal and does not violate the eBay’s Prohibited and Restricted Items policy.

According to Lillibridge and Klukken (1978), crisis is an event or situation that cause " 地n upset in equilibrium at the failure of one's traditional problem-solving approach which results in disorganization, hopelessness, sadness, confusion, and panic" (62). In the face of crisis, there is an urgent need to swing to action and communication is the only vehicle that can convey this message to everyone concerned. When crisis occur, communication challenges becomes worsened because the