Communication Skills For Resolving Conflicts Essay

2.1 It is self-evident that communication and interpersonal skills are crucial in the workplace. Good two-way communication is important to enable the flow of information in an effective way whether it be verbal or non-verbal. Good communication has a positive impact on the performance of the team including; everyone is clear what is expected from them, they receive good feedback and recognition of achievements which makes staff feel valued and boosts employee morale. The manager needs to be approachable and have a non-threatening manner so

The recent increase in emergency 9-1-1 calls involving mentally ill persons has heightened the awareness of the Criminal Justice System. Across the nation, law enforcement encounters with mentally ill persons have become more frequent, and the use of deadly force against mentally ill persons has increased. Since the deinstitutionalization of the mental health system, law enforcement officials have been tasked with controlling deviant and sometimes criminal behavior of persons who suffer from mental illness. As a result, law enforcement agencies have implemented crisis intervention training (CIT) and diversion tactics due to the numerous challenges faced when serving the mentally ill. Major deficiencies in the mental health system and State legislations have hindered progressive efforts towards assisting mentally ill persons. With the dramatic consequences associated with untreated mental illness, it is certain that law enforcement officers will experience an encounter requiring knowledge, specialized training, and the ability to build collaborative partnerships.

The scope of Crisis Intervention Teams (CIT) is limited due to the newness of this model being implemented in different police departments across the country. The CIT model is being implemented in over 400 programs with different aspects taken from the original model. (Draine,J.,Ottati,V.,Schaefer,M.Watson,A.2008)Focusing on the how police officers deal with the mentally ill, and the spread of the police based CIT programs.

Formal options (hospitalization and arrest) may be time consuming for the officer as well as not be in the best interest for the person that is mentally ill whereas, sometimes officers are sometimes left unable to resolve the matter informally because of the inexperience and unfamiliarity with de-escalation techniques. Law enforcement officers are trained to assess the situation and take the best course of action to resolve the issues, especially when dealing with the mental health community the goal is that the situation can be resolves peacefully. However, recent interactions between law enforcement agencies and mentally ill suspects have had some disappointing results (Teplin, 2000).

In a dispute, it's often easier to describe how others respond then to how we respond. Each of us has a predominant conflict style that we use to meet our own needs. By examining conflict styles and the consequences of those behaviors, we can gain a better understanding of the impact that our personal conflict style has on other people. With a better understanding, you then can make a conscious choice on how to respond to others in a conflict situation to help reduce work conflict and stress.

From police interaction of the mentally ill, Crisis Intervention Training has been born with the focus on police officers being able to identify individuals who may be suffering from various type of mental illness. In addition to being able to identify if a person is suffering from a mental disorder, the training also teaches officers the skills to communicate with them in hopes to de-escalate the tense situation peacefully (Russell, 2012).

The topic that I have chosen to discuss throughout this paper is Managing and Resolving Conflicts in a Relationship. This topic is very important to me simply because, I personally see a lot of relationships failing, including some of mines due to lack of resolving and managing conflicts correctly. By the end of this paper I hope that I have helped the reader understand and eliminate any conflicts that confront their everyday lives.

TO: Alison Allen, Human Resources Director; Cary Hasler, Marketing/Advertising Director; Joseph Earl, Customer Service Director; Elizabeth Hope-Earl, Client Account Director

In this assignment I shall be defining the topic surrounding crisis throughout the field of mental health. I will be attempting to do this by using a various range of literature and theories of that can help us create a greater understanding and knowledge base of what a crisis is, why it occurs and how we can potentially prevent a crisis from occurring. I shall then be discussing how I would engage those individuals that are in crisis, exploring the engagement process and showing the skills that are necessary to provide support to the person in crisis. I will then be discussing what challenges we meet as both professionals and the individual that is in crisis and what tools and strategies are placed in order to conquer these

Places value on individualism, self-assertion, and competition. Not common in cultures that prioritize cooperation, keep others from failing, finding areas of agreement

Nor can effective use of power be reduced to wise control of our personal powers, though that may be a good start.  Social power, including our own, is concentrated, channelled, and distributed by the culture and structure of our families, communities, organizations, countries, etc.  Personal power is limited or extended by such cultures and structures.

Listening is a vital element of communication and it is very much different from hearing sense of human. A meaningful communication requires both a good listener and a speaker. However, the effect of a listening style may vary depending on the occasions and situations a listener is in. Sometimes, speaker exhibit ineffective style such as defensiveness, ambushing, pseudo-listening, stage hogging and selective listening in their communication tracks.

My time in the negotiation skills workshop was very humbling. Before the workshop began my negotiation ability was one of the business skills I knew needed the most improvement. When going into negotiations at work, prior to the course, the only thing I knew was that I wanted a lower price then I was given. What actually surprised me most what that I did actually have some effective negotiating strategies but I was correct in my belief that I had a lot to learn. When you have a goal but lack a game plan on how to achieve it that makes negotiating very difficult and something that I approached with much reservation at work.

Everyone has a certain skill that they may be strong or weak at in both school or in work. There are skills required in order to create an efficient working environment. However, every person generally has a flaw or a skill that they are efficient in, which may reflect their career readiness. Despite everyone's flaw, throughout our life, we can be able to improve through experience. As for myself, I consider myself confident in managing multiple task and valuing work, but I need to improve my communication skills.

Conflict is in inevitable part of our everyday lives. Since no two people view things in the exact same manner, disagreement will most certainly arise at some point in time. Conflict is simply a difference of opinion and is considered to be a normal part of our everyday lives. There are several different forms of conflict and not all of them are considered to be bad. This paper will discuss the causes of conflict, the different types of conflict, and barriers to conflict. According to Communication Research Associates, conflict is a condition of imbalance within an individual (Communication Research Associates, 2005, p. 178). Keep in mind that just as there are disadvantages to conflict, there are also several advantages.