Communication Skills Nvq

I would help the employee understand how to deal with on the job stress and prevent burnout by making them aware of all the benefits the hospital provide to ensure good balance between work and home life. I would also make the aware that we are a big family and we have employee assistance program for them and the families where they can contact and obtain support as needed. I would encourage them to spend time with their family and love ones and how beneficial it is when it comes to stress. Finally I would suggest to them have an hobby and stay engage in the hospitals wellness program and maintain a healthy lifestyle.

Workers should not allow their own individual problems, social distress, legal problems, substance abuse, or mental health difficulties to obstruct their professional judgment and performance or to risk the best interests of people for whom they have a professional responsibility. If workers are having issues, immediately seek consultation and take appropriate corrective action by seeking professional help and taking any other steps necessary to care for clients and others.

Support and communicate. Inform others what is going on, involve to talk about the job, to ask questions about the job and how much they understand it.

Listening to an employee’s issue is the most important step in resolving conflict. You have to listen to everyone to completely understand the nature of conflict, and then you can start troubleshooting solutions.

During the course of this semester; the variety of writing styles and essays assigned to me in my communication skills class encouraged the development of my writing skills, as well as provided me with more self-assurance in my abilities. My writing, research, and presentation abilities enhanced through practice, determination, and the understanding I gained during this course. With every single writing assignment, I learned new innovative approaches and skills, which enhanced my abilities to improve my thoughts logically, enabling me to write more clearly, and to organize my papers more effectively. At the beginning of this semester; despite the fact that I already knew the terminology MAP: message, audience, purpose; I never really

• Weed out poor managers. Dissatisfied workers dislike poor management. Act quickly to preserve your credibility in the workforce. Remember the law of procrastination. “No matter how long you ignore a problem employee, his or her behaviour will not improve-act now!”

Ability to communicate with patients confidently – By constantly being around and talking to residents, patients and nurses in the retirement homes I have been able to develop great communication skills. This skill would be extremely helpful during medical training when working with real patients.

* Talk to employees 1 on 1 get to know them see what they feel can be improved, get their input and

When using verbal communication in a business setting you should carefully plan. Be sure to know what purpose you have – whether you are informing people, providing a guide on something, persuading people of something, giving instructions, etc. With this in mind, be sure to be well informed on the topic in question as verbal communication opens up to questioning from others and you should be able to provide any relevant information. Also be sure to consider how what you are saying may affect those you are saying it to and consider this in your presentation of information. Then you need to deliver your content – be sure to make any greetings required and ensure people are settled and comfortable leading to open communication from all. Be sure

I really appreciate your concern of the safety for the employees that you are responsible for. A lot of times individuals are so task focused and they are concerned with wanting to get things done, that they will sometimes jeopardize safety. Many employees that have repetitious assignments that they complete everyday, are so comfortable with the process that, they have to be reminded of the dangers associated with the job. I can also tell that you have passion for managing people, by you responding that you listen and take the advice to heart. Trust me it is very important when you take the time to consult with the person who is the lowest on the organizational chart. Sometimes just listening to a person, increases their sense of value and

Actively listen to what the employee is saying as it might reveal causes beyond the employee’s control.

Meeting with staff, providing the opportunity to discuss concerns, ascertain motivation and build relationships between management and workers. Collect and analyse performance figures and observe trends, (for example absence levels, retention, production or customer service). Use staff satisfaction surveys to determine the mood of employees. Promptly analyse responses to identify areas requiring action.

If a respected manager can remain calm in stressful work situations, it is much easier for his or her employees to also remain calm. Employers can improve communication; consult with employees, create a friendlier environment. (Segal, Smith, Robinson, & Robert, 2012) Using employee led focus groups can help drive a more open environment to identify areas of stress and combat it head on. Finding ways to supplant the benefits lost in wages by creating greater work flexibility through varied schedules, telecommuting is another way to improve culture and reduce workplace stress. (Short, 2013)

You are aware that there are a number of factors that influence the care that is being

This commentary will provide a reflection of the author’s key skill competencies, particularly focusing on communication, teamwork, problem-solving, interpersonal skill. A summary of these keys skills will outline the author’s key strengths and areas for future improvement relative to either current weaknesses and or challenges.