Communication Strategies And The Importance Of Effective Communication

BEHAVIORAL OBSERVATIONS: Ms. Copeland was alert and co-operative during the interview. During testing she appeared to motivated to perform optimally on all tasks. Her frustration tolerance was moderate. She seemed somewhat sullen, incurred during the initial portions of the testing but became more relaxed with the examiner as testing proceeded.

Communicate is essential in health and social care settings because without a good communication to patients, families, colleagues and management is very difficult to deliver good service of care.

The media clip of the journalist Michael Parkinson interviewing the actress Meg Ryan is a clear demonstration of a variety of communication strategies being employed by parties who are not familiar with one another. In many ways, this mimics the therapeutic conversations that occur between health professionals and patients when they begin working with one another. In these situations, the interviewer must use a range of questioning techniques to encourage the interviewee to provide information. For this to be successful, the participants in the conversation must usually feel comfortable and at ease.

Communication is primarily an exchange of information, ideas, or thoughts. This paper will focus on the process of verbal and nonverbal communication as well as the components of each. It outline the formal and informal channels of criminal channels. This paper will also list the different barriers to effective communication within a criminal justice organization. Finally it will cover strategies that can be implemented to overcome communication barriers within criminal justice organizations.

2. After watching the interview, I believe that Dr. Noonan could improve her tone of voice during interviews. There was one incident where the client did

During this report the author will analyse the types of communication skills that were used during the course of the video and proceed to talk about the importance of communication. The video consists of Andy Murray being interviewed by Jonathan Ross about his recent win of a tennis competition. Using Heron’s six categories of intervention (2001) the interview would be seen as facilitative as the interviewer is helping to build the interviewees confidence by focusing purely on his success. Ross kept praising Andy throughout the interview which suggests that he was being supportive (Centre Point Intervention, 2009)

She talked about her experiences at the 6 jobs she held, for instance, The Maids she was an overachiever completed her tasks faster than other employees. However, she helped them to complete their cleaning duties. Second position at Wal-Mart, the critical aspect for anyone to be silent and not do more than required otherwise managers would expect more from that employee. It was better for an employee to work smarter and not harder. One of the jobs, she enjoyed was at Woodcrest nursing home, helping seniors with Alzheimer. Each of these jobs came with new policies, regulation, job descriptions, various cultures, dynamics, socioeconomic status and human micro level interactions (Ehrenreich, 2001, p. 194 to 195)

The “interviewer” (therapist) directs the conversation by asking questions that lead the patient to examine behaviors and explore their lack of desire to change.

During the interview, J.F. was compliant and cooperative. On examination, there were no indications of abnormal movements or tremor. The patient was clean on appearance, as he appeared well groomed and dressed. He was not restrained to his bed. He upheld eye contact and continued to converse with the interviewer with no signs of being distracted, excluding moments when describing the story of his mother’s passing. Then, he appeared depressed. He answered questions appropriately at a normal speed and rate. He spoke ordinarily and normally throughout the interview. J.F. voiced himself openly. He was able to answer all the questions directly, and was able to recall his past without difficulties. There were no signs of trouble regarding expressing sensitive topics from his past. However, like stated beforehand, J.F. was depressed when talking about his mother. He felt hopeless and shared that this is one of the factors that led

In “Something Instead of Nothing”, Klosterman quests what motivations make people to talk, specifically in a formal interview setting. Some parts of the book write about the famous interviewers to gather their thoughts on the art of the interview. Errol Morris says, “I don’t think we have any idea who we are. I think we’re engaged in a constant battle to figure out who we are. ”(Klosterman)

Charles Nordhoff noted, blacks “will tell you precisely what you want to hear.” Interviewers’ questions, though unconsciously, “constantly communicated with their subjects the kind of evidence they want, the length of answers and even the manner in which answers ought to be offered” (Davidson 181). The personal relationships also created an interesting dynamic during an interview. Interviewees often knew interviewers personally and said, “I don’t want to tell you nothin’ but what to please you” (Davidson 183).

In reflecting on the positive aspects of the interview, I felt that a variety of techniques were employed. To open the interview, I asked the patient if there was anything that she would like to discuss. This helped to promote a sense of control in the subject with having her feel as though I am pushing my agenda on her. I also utilized a variety of open-ended questions and statements, such as “Tell me more…” Following her response, I summarized with, “So I’m hearing you say…” This included two techniques: the open-ended question and a summarizing statement (Miller & Rollnick, 2013). As Miller and Rollnick (2013)

I met AH at her house in Queens as she returned from Rosie’s, her after school program. After changing and eating a snack she assured me that she was ready for the interview. AH’s family had previously assisted me in a previous assignment however, to assure rapport was still present I began by talking about a recent trip to Pennsylvania she was on. Afterwards, I assured AH that the interview was only for practice purpose and we began. During the interview, I observed as AH would pause for certain questions and look around thinking thoroughly for the correct answer. For example, when questioned about what she would do with three wishes, she thought hard about each one. From time to time she would pick up her phone and respond to a text in which she later informed me was her

Questioning is the act of forming an inquiry and interpersonal communication to gain information which assist in making decisions. There are two common types of questions that are mostly used in an interviewing scenario, that is; closed and open questions. Closed questions are restrictive and require short answers .For instance, “Yes/ No “answers. The amount of information gained is limited while, open questions begin with “What, Why/ who?”They allow patients the freedom to talk about what they wish and invite an argument, long answers are required for these types of questions. (Stein-Parbury, 2009).

Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.