Memo

1.4) Common barriers to integrated working and multi agency working and how these can be overcome include:

When a memo of this magnitude is sent out, a level of complete understanding and adherence should not be questioned. If questions should arise then as it clearly states, employees should seek out their District Managers or General Managers. This paper was critiqued based on the following memo below.

Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the

Secondly, the centralization of the credit function will lead to several immediate benefits. Implementing the Charlotte model in other markets will put a proven credit manager to guide decisions of local credit managers of the different KOBs. A local SMCM will also allow for greater information sharing between functions and branches in a given market, providing superior services as a centralized contact for large clients who buy from multiple KOBs. Furthermore, some redundancies could be eliminated. For example, if a branch has a few credit managers with overlapping coverage, the low-performing managers could be dismissed. The credit function appears to overlap across various business groups and there are clear synergies that could come from empowering few strong managers in a given geography with responsibilities for more than one business lines.

A. KNC has engaged in a strategy to sell to customers with higher credit risk.

You contacted me on 09/03/2015 stating that the provider wanted to speak with a supervisor. You stated the reason she wanting to speak with a supervisor because she wanted someone that “could understand her”. I probed you asking if their was a language barrier or a question that you were not able to understand. You stated to me that you explain the denial and you understand her clear but she still asked to speak with someone else. I ask did she asked to speak to someone else or a supervisor and you replied a supervisor. I advise you that I would be reviewing the call and providing you with feedback.

A). Lack of Teamwork and Conflict resoultion: In relation to the case, many of the recently hires employees are not including and not trusting/age discriminating Mr. Hill. Although, there were more older employees who were upset, Mr. Hill was the one who had a massive reduction in hours. He is now going to the HR Director and Executive Director. He should have approached them earlier with the problem. (Chapter 4)

You have been asked to write a letter to all the relevant clients asking them to attend an information session regarding the changes that will affect their share portfolio performance.

correct staff payments , legislative requirements accurate invoicing ,correct production recording , accurate stock holdings ,re-order level monitoring , audit requirements

Another challenge will be the need to redesign processes, this will involve the need to find points where processes cross functional boundaries. This is an extremely important aspect as this will change their current processes and departments from silos to horizontal processes.

In this section, each of the major problems will be analyzed with recourse to content theories and process theories. According to Hitt, Miller, & Colella: OB: Organizational Behavior textbook, the four

The basic performance gap identified when it comes to the credit functioning at Ferguson is one of inefficiency. The executives at the company are concerned that they are experiencing unnecessary expenditures due to the lack of a coherent, comprehensive, and consistent system for this function; it is believed that developing such a system would lead to greater efficiency in the actual operations of the credit function and would also increase the level of knowledge sharing and expertise available throughout the company's credit managers. This goes to the heart of another problem identified in this case,

2. What are the issues involved in these situations? How are they best addressed by the decision makers?

Like all functional areas of a company, the Communication Department plays a key role in helping an organization reach its objectives. It makes an organization understandable; it emphasizes its differences; it prioritizes messages for its key audiences. Ultimately, Communications works to package and position an organization - to make sure its messages are clear, coherent and consistent only then, can stakeholders be most supportive.

The other problems are managerial issues such as the fact it states that they should and would not whether they will. There are many examples of what they should do such as page 3 in the principles box “the footprint of any new building should fit into the