Communication Style Case Study

1005 WordsNov 25, 20135 Pages
Communication Style Case Study Scenario 1: Rashad’s first response was passive, but his final response was passive-aggressive. Definition of passive-aggressive: “being, marked by, or displaying behavior characterized by the expression of negative feelings, resentment, and aggression in an unassertive passive way (as through procrastination and stubbornness)” (www.merriam-webster.com/dictionary/passive-aggressive). Rashad is displaying classic passive-aggressive behavior. He was totally correct to be proactive and anticipate the needs of the patient. This confrontation might have been avoided if Rashad had collaborated with the RN to coordinate the care of the patient. Rashad has been humiliated by the RN publically and is now…show more content…
Telling her that she would have her head on a platter because of who her grandfather is was simply childish and uncalled for. Rosa has the right intentions. She tried to communicate to Mabel. She wanted teamwork and to have each person bring their personal strengths to the table to provide the best care for the patients as they could. She did not offer Mabel any other solutions to her issue. Even if she could not be accommodating to Mabels’ request to not work those types of cases, she should have either told her she would think about it or come up with some alternatives that might work for both parties. Communication is the key and both parties displayed poor communication styles. One scenario that stands out is when I was working in a large NICU. I was coming in on days and was receiving a very hurried report from the nurse going off shift. She was tired and near retirement and just wanted to go home. I was a new nurse and she probably thought, “This will trip her up”. She went through all of the basics with me and went home. I received report on more than one baby and it was not uncommon to get report from more than one nurse if there was a shift in the patient assignment. When I went to do my first “hands on” with the baby I pulled back the cover and the baby had what is called a sacrococcygeal teratoma. This is a huge growth or tumor found at the base of the coccyx. I was a new nurse and I was very shocked and unprepared to see such a thing. This tumor weighed
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