Communication Styles And Employee Engagement

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In the recent years, employee engagement has increased in importance because the more engaged the employee, the less likely they are to leave an organization (Adkins, 2010). An engaged workforce equates to a company being more profitable and performing better on business outcomes (Adkins, 2010). The author will research how a leader’s communication style affects employee engagement within their organization. This research will help companies determine additional trainings or coaching that leaders can participate in so that employees are as engaged as possible. Literature Review This literature review will summarize the research regarding communication styles and employee engagement. A critical piece that is missing from the research…show more content…
The four basic communication styles used for the research are passive, aggressive, passive aggressive, and assertive (Griffin, 2009). Ivanov and Werner (2009) developed a Behavioral Communication Questionnaire (BCQ) that measured behavioral communication toward three distinct types of groups that an individual communicates with: friends, coworkers, and partners (pp. 19-23). Additionally, the characteristics of each of the four communication styles are researched. Griffin’s book (2009 pp. 384-386, 406-408, 426), A First Look at Communication Theory, includes characteristics of each of these communication styles that will be used in order to create a piece of the leadership communication and employee engagement survey so that it can be determined what type of communication style each leader has based on the characteristics they exhibit. Crim and Seijts (2006, p.1) define employee engagement as “a person who is fully involved in, and enthusiastic about, his or her work”. Employees that are engaged are inspired and go above and beyond their job functions to support the company and help the company achieve its goals. The lack of engaged employees are a major problem in the United States. According to Gallup, in 2014 only 31.5% of employees were engaged (Adkins, 2015). Even though this sounds low, it is actually the most engaged the United States workforce has been since 2000. The author’s research is important because if there is a link between leader’s
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