Abstract:
This report explores communication techniques that is used between nurses and their patients. It highlights the significance of effective communication in nursing care. This report is based on a video showing two different scenarios of how a nurse and her patient are communicating amongst one another. It breaks down both scenarios and discusses how communication is essential to nursing. The report explores and concludes that showing compassion and empathy as a nurse really supports and reassures patients as appose to being unempathetic and not providing patients with support, can make situations difficult.
Introduction: This report explores communication techniques that is used between nurses and their
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The nurse doesn 't show much compassion to the patient who is claiming she is in pain and the nurse from the night before did nothing to ease her pain. The nurse crosses her arms which suggests she 's a bit frustrated as to how the patient is speaking to her. The nurse urges doing observations on her before giving her medication and advises the patient that she is not the only patient the nurse has to look after. The nurse does state she will attend to the patient as quickly as possible. The patient threatens to see the supervising nurse if she doesn 't get pain relief soon. Both the tones in which the patient and the nurse are speaking suggests their frustration, more importantly the nurse not showing very much empathy towards her patient. During the second video the communication approach changes completely. The nurse enters the room, speaks to her in a respectful manner, she leans towards the patient which shows she 's concerned about her patient. The nurse clearly provides information of the patients upcoming procedure that is scheduled for later in the day. The nurse provides the patient with full understanding of what is going to happen and how the patient will be taken care of. The way the nurse is speaking to her patient gives the sense of reassurance. The patient mentions how she is afraid of the upcoming procedure and the nurse is very
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.
Therapeutic communication is the basis to maintain a proper nurse patient relationship. Furthermore, understanding that therapeutic communication which is so vital, patient’s literacy level is also crucial in the communication process. Boykins D., 2014 states that “individuals that experience health literacy problems receive less preventative care and have poor understanding of health problems and care”. A nurse assesses each patients’ literacy level upon their first interaction, she also uses therapeutic communication to build a strong nurse patient relationship. Therapeutic communication can be verbal and nonverbal, both equally important to help build a bridge for communication. An example of nonverbal therapeutic communication would be silence; in some cultures, silence is a norm and a way of thinking. With a precise assessment and proper
This report aims to discuss the communication observed between the Nurse and Patient portrayed in the video. There are two scenarios in which the Nurse addresses the patient’s concerns. The patient’s response is influenced by the Nurse’s approach. In a health care setting, a personal, empathic yet professional approach is most effective in communication from Nurse to Patient. Furthermore this report assesses the therapeutic techniques used by the Nurse to effectively interact with the patient.
This essay will discuss the importance of communication as an aspect of partnership within current nursing care. As stated by Brooks and Heath (1985, as cited in Bramhall, 2014), communication is “a process during which information is shared through the exchange of verbal or non-verbal messages” (p 53). Maintaining communication between the nurse and the patient regarding treatments and emotions contributes to improved patient-centred care. The communication between the nurse and their family is equally as important when the patient is unable to make medical decisions for themselves. With the implementation of family centred communication, a partnership can further be established. With reference to literature, the benefits of maintaining
This essay will highlight one of the key concepts of nursing .The concept that will be discussed in this essay will be communication, the reason for this chosen concept is that communication plays a vital role in everyday occurrences which defines how a situation is perceived by yourself, others and how communication is effectively handled . There will be a definition on what communication is also an evaluation of the chosen concept will be explored throughout this essay.
Communication in Nursing: a Monologue Analysis Active listening plays a key role in nurse-client communication (Riley, 2017). When a nurse listens to a client, it conveys that he or she is truly interested in their wellbeing. Active listening also builds trust in and allows for further communication with clients, as it expresses both “acceptance and respect” (Potter & Perry, 2014). A woman whose son was born with congenital heart disease stated, after talking to a health care provider about the boy, that “it was the first time she had felt like his mother” (Hawkins-Walsh, 2000).
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic
As a nurse, communication is an essential and important factor to building a therapeutic relationship between a nurse and patient as it is the difference between average and excellent nursing care, as it helps maintain a good quality of life and allows nurses’ and patients to interact and provide comfort when needed. The importance of good communication can become apparent with patients especially when they are in the hospital, as it helps the nurses build a positive relationship with patients and helps overcome barriers including physical, psychological and social. A therapeutic relationship is built on many factors which include both verbal and non-verbal communication which helps maintains the relationship and strengthens it due to the positive impact it has not only on the patient’s experience but also the nurse’s.
Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.
McCabe C. (2004) Nurse-patient communication: an exploration of patients’ experiences. Journal of Clinical Nursing. 13, 41-49.
As nurses at times we found ourselves in complicated dilemmas. In this scenario the wife is asking to basically do the job with not patient interaction. It is hard for a nurse to offer the best care without interaction with the patient. I am a firm believer that patients should not be lied when it comes to the treatment even thought is the the last stage of live. In hospice is essential to gave a good communication with the patient because the patient is the one that knows hows comfortable he or she wants to be (Walker & Breitsameter,
One of the many concepts that were interesting was the Nurse Role as a communicator. Good communication skills are essential to every professions, careers and very important to developing a trustful Nurse Patient Relationship. We as nurses communicate with diverse of people every day, as we deliver or provide care, educations and information to our patients and their family. We must be able to provider information’s that are accurate and in a nonthreatening manner. Patients and family may have questions relate to their care, be it vaccine in this case, it is important not to only discuss the benefits but the risk of vaccines. Good communication will help the nurse not to be defensive when they question. Patients, family members and parents, might have being misinformed or received misinformation about vaccines however with good communications skills nurses get their massages about vaccinations across more clearly and effectively. In additional to developing quality-targeted communication to specifically address and improve vaccine uptake, vaccination and communication is an essential
Therapeutic Communication has a huge impact on patients, whether, we, as nurses, see it or not. It is very important for a nurse to gain a patient’s trust. Many patients are already filled with sadness, nervousness and unsure thoughts of their current situation. Such thoughts may make a person scared to trust or open up to a nurse or doctor. Developing a close rapport with a patient can help to create a safe, warming environment, resulting in a positive experience throughout their time in the hospital or even nursing home. In “Therapeutic Communication”, Anna Lauria opens saying, “What we say or do not say can influence whether a client is able to quiet his mind, relax his body and initiate a healing response” (Lauria). Being a nurse, we automatically have the opportunity to create a strong influence on patients’ lives during, and even after, their hospital experience.
Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.