Communication and Crisis

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Communication and Crisis Rosa Singleton HCS/320 [ 12/8/2012 ] Kristin Thrun Communication and Crisis My name is Rosa Singleton. I am the director of the Emergency Management Office in the area of Ohio. Today we have received official reports that the public water supplies for the city of Canton and other nearby cities have become contaminated with a life-threatening biological agent. It is the duty of my staff to implement contingency plans and address them within the organization, and with the public in a way that will not create panic amongst the citizens of Canton and the surrounding cities. The individuals or groups that will be communicating inside and outside the organization during this crisis situation When a…show more content…
Appropriate technology, such as social media, affecting communication during the crisis situation and how these technologies may be used to enhance communication Getting a staff together to bring in useful information to plan for the release of the information to the news media is a great way to enhance communication to the public. The media will then get the information out to the public by ways of News releases, web sites, news conferences, newspapers and other social media (Hicks, 2012). The advantages of using these types of media are they quickly allows for the public to know what type of crisis has happened, and what kinds of precautions are being taken to ensure their safety. If there were to be any fatalities caused by the crisis event(s), these types of avenues also will give information on that. Some disadvantages can be unreliable technology of the citizens that will not allow for them to get access to the information that is being released by the media, such as no television, computer is not working properly, or they don’t received the local newspaper to be able to read it, etc. How technology might be used differently now than it was during the crisis situations described in the scenario Back in 1979, when a crisis occurred, it was released in the media, but the technology was not as great then as it is today. In 1979, there were no reliable social media besides the television or radio. If there was

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