Communication and Crisis Paper

This study conducted gives a good view on crisis communications within the work place. This type of communication is important to ease tension and allow for a positive working environment. Without companies being aware of positive crisis communications strategies, there would be a much greater risk involved. Knowing the proper tactics for conveying bad news makes your organization better.

Given the complexity of healthcare system today, effective and efficient collaboration and communication among team members is critical to ensure patient safety. Daniel & Rosentein (2008) reported that during a typical patient’s hospital stay, a patient may interact with 50 different employees that may include doctors, nurses, laboratory technicians, etc. They also reported that when healthcare professional are not communicating and collaborating effectively, patient safety is at risk for several reasons: break in communication flow, misinterpretation of information, incorrect telephone orders and overlooked orders.

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

This systemic approach will engage the whole organization in efforts to avert the elongation of this crisis and at its best make sure to implement proactive and reactive management for the short-run and long-run. Since the company wasn’t properly prepared in advance of this crisis, different

State and federal agencies are involved in this matter and taking it very seriously. They believe this is a critical health care emergency. Dr. Jasen Kunz of the National Center for Environmental Health and Dr. Claressa Lucas of the National Center for Immunization and Respiratory Diseases will be leading a team of one hundred and fifty state officials to

Advances in communication technology give the crisis teams the ability to reach out to communities and rural areas using reverse phone calls and the emergency broadcast system. Traditional communication methods, such as television and radio, allows the crisis teams to distribute correct information and help reduce the effects of errors that can be communicated through news spread by word of mouth.

Timely and accurate information is essential during a terrorist attack and a natural disaster. Therefore, the government must inform the public of all events. However, officials need to be mindful of the information that is released could expose intelligence in an ongoing investigation and put lives at risk. Crisis communication is a fine line of keeping the public informed and placing them harms

The individuals or groups that will be communicating inside and outside the organization during this crisis situation

In order to explore how a crisis worker would approach, assess, and treat a crisis situation, this paper will focus on the story of Melody, the victim of a brutal rape. Melody Swanson is a 50 year old, divorced teacher who has been living alone since her children went to college two months ago. Melody came home from a short vacation to the casino and was met in her driveway by an armed man in his twenties. She was abducted at gunpoint, beaten, raped, robbed, and left abandoned several miles from her home. Melody was able to find help and was

Beginning in the early 1990’s, a series of governmental actions against biological warfare and bioterrorism were instituted, including the Chemical and Biological Weapons Control Act, the Antiterrorism and Effective Death Penalty Act, the Defense Against Weapons of Mass Destruction Act, and the Defense Authorization Act. These acts were meant to either dissuade bioterrorists or boost the government’s power in defensive biological warfare research (Lanthrop). In April of 2000, the CDC published a guide, Biological and Chemical Terrorism: Strategic Plan for Preparedness and Response, which covered “planning, detection and surveillance, laboratory analysis, emergency response, and communications” (“CDC”). The APIC and CDC have co-written a guide for hospitals who come into contact with biological agents to follow (“CDC”). To sum up these guidebooks, it is important to look out for the following incidences: an irregular rapid increase in disease occurrences, an epidemic curve, an unusual pattern or time for a disease to thrive, clusters of patients from the same area, large numbers of fatal cases, simultaneous reports of animal deaths (Lanthrop).

On many occasions, I have seen situations in which effective communication involving the professional healthcare team played a vital role in the positive outcome of patient care. On the other hand, there have been miscommunication between the healthcare team resulting in situations that could have been tragic to the patient.

12/28/2017: Crisis Session was conducted in Spanish. Stephanie and her family arrived to NJCC for a crisis session. Stephanie informed this CIS that she was raped by her friend’s boyfriend. Reporting assailant is 19 years old and Stephanie is 15 years old. Stephanie reported guilt from the incident due to leaving her house to hang out with reporting assailant (R.A.). Stephanie informed this CIS that the reporting assailant was consistently calling her and she finally agreed to hang out with him. Stephanie reported that she was raped in his car and now every time she sees his car she begins to feel anxious. The incident took place about 2 weeks ago.

This summer I had the opportunity to enroll in a practicum with the Calgary Police Service. One call in particular involved a domestic dispute over child custody, and the officer and I were the first to arrive on the scene. We approached the residence and herd shouting from the front door. At this point it is apparent the conflict between the parties has been ongoing for some time. The officer and I called for an additional patrol vehicle, and once they arrived we entered the residence. Upon entering the residence there was a male and two females, the one female and male are a couple, who will use the name Bob and Jane, and the other female was the mother of the child who will use the name

After the crisis emerged, the company needs to establish a crisis communication team first. The team must consist of directors from various departments and high-level executives, especially CEO and crisis management experts. In this team, it is crucial to have a leader who could mobilize resources, make a decision and be responsible for all decisions. Everyone in the team is responsible for a unique issue.

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on