Communication and Crisis Paper

Critical incident stress results from the crisis of a critical event such as a death of a loved one, a traumatic incident, or an officer-involved shooting. A crisis for an individual is defined as “the perception or experiencing of an event or situation as an intolerable difficulty that exceeds the person’s current resources and coping mechanisms” (James & Gilliland, 2013, p. 8). For a law enforcement officer, “Mitchell (1991) said that a critical incident is one in which the officer’s expectations of perfect performance suddenly are

A crisis can be defined as a turning point, our habitual strengths and coping mechanisms have been surpassed and a new approach has to be developed. According to Barnes (1984:115) “crisis intervention focuses on the reduction of anxiety in the client alongside the mobilisation of hope and the restoration of a sense of autonomy and control over the situation.

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

If a crisis worker hoped that the client would gain insight from some earlier childhood experience to help solve the

Ineffective individual coping related to situational crisis as evidence by anxiety, depression, and alteration in lifestyle.

How does an individual’s perspective of, and response to, a crisis define him or her?

At the time of the Three Mile incident, there were only three major television stations limiting the ability to communicate critical information to as many people as possible. Development of cable television and more channels for people to watch gives the ability to distribute information at an increased rate. This is a great advantage to communicating crisis information to a mass audience.

A crisis can be a terrible burden on any individual that has or is suffering through one; a crisis can leave a person with a great deal of anxiety and stress. As a crisis intervention worker it is my responsibility to at least try to help those that come into my office. Most that do come to me are going through a crisis of some kind or another and need to work through it. To help them work through their crisis I find that the ABC Model of Crisis Intervention is a great asset. The ABC Model of Crisis Intervention is an effective approach because I can provide temporary immediate

 Answer the following questions in your own words. Each response must be written as anacademic paragraph of at least 150 words. Be clear and concise, and provide explanations for your answers. Format your sources consistent with APA guidelines.1.According to

Within the first chapter of Crisis & Emergency Risk Communication (2001), there were many things that caught my attention. Prior to the reading, I hadn’t thought about how different disaster preparedness would affect the elderly population, and how much consideration and planning is needed for them compared to the general population. I also wasn’t aware that such a high percentage of the elderly population developed chronic diseases. It would, however, make sense for the elderly population to require different treatment for these chronic diseases, and have different reactions to these diseases than the rest of the general population (Crisis & Emergency Risk Communication, 2014).

When someone asked me what I thought a crisis was, the first examples that came to my mind was Hurricane Katrina, September 11, 2001. Once I began to think more of what the definition of a crisis would be, I know that it is the reaction of how someone reacts to a crisis event. Other examples may be suicide, homicide, domestic violence, and different traumas that one experiences. Once we began our discussions in class, I realized that a crisis and how one deals with a crisis, whether it is a natural, manmade or personal, effects each person differently. How that person handles the crisis, may have short term or long term effects that may lead to a mental illness. That is one of the points that I found very interesting, among other information we learned in class, along with the various speakers that we had.

Although not everyone that comes across a stressor in life will experience a crisis, some are unable to cope with the stressor in a healthy manner and eventually succumb to a crisis. If this person does not receive the adequate crisis intervention during this state, he or she is likely to be unable to function at the level he or she had been functioning before the crisis. This will inevitably lead to additional crisis scenarios for every stressor they must face in life. “This pattern can go on for many years until the person’s ego is completely drained of its capacity to deal with reality; often such people commit suicide, kill someone, or have a psychotic breakdown.” (Kanel, K. 2007).

A crisis has the propensity to arise at any given moment in an individual’s life. Two of the three definitions of a crisis comes from the Merriam-Webster’s online dictionary, the first one is, “a difficult or dangerous situation that needs serious attention”. Another definition of crisis provided by Merriam-Webster is, “the decisive moment”. In addition, (Hoff, Hallisey, & Hoff, 2009) defines crisis as, “ a serious occasion or turning point presenting both danger and oppurtunity.” This is vital and for some mind changing when they look at a crisis from the angles of ‘a decisive moment’ or ‘an oppurtunity’. There is a possibilty that many people in situations where optimism is not popular, will not first view a crisis as a potential for

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

According to Lillibridge and Klukken (1978), crisis is an event or situation that cause " 地n upset in equilibrium at the failure of one's traditional problem-solving approach which results in disorganization, hopelessness, sadness, confusion, and panic" (62). In the face of crisis, there is an urgent need to swing to action and communication is the only vehicle that can convey this message to everyone concerned. When crisis occur, communication challenges becomes worsened because the