Communication and Hospitality Industry

2432 Words Jun 8th, 2013 10 Pages
SPIRIT OF HOSPITALITY 1. The Pineapple has been internationally recognized as a symbol of hospitality and a sign of friendliness and welcome! TRUE 2. According to many industry experts, what is the secret of being the best? SERVICE 3. Your ________, or ____________, is especially important in the hospitality industry because the guest is paying to have a pleasant experience. ATTITUDE, SPIRIT 4. People don’t care how much you know until they know how much you care. TRUE 5. There is not a difference between simply serving your guests and offering exemplary guest service. FALSE 6. Service with Spirit requires: Extra personal effort, Pride in your work and your property, A sense of professionalism and standard, Positive work …show more content…
I know you can manage the restaurant without me for a few hours just fine.
“I would love to do that.”
“We’ve worked hard to try and find another option but have not been successful so far. Let’s try again in a month’s time, sometimes circumstances change.”
“It may sound impossible, but let’s see what we can do.” 10. What is considered a good way to make a commitment to a positive attitude? Be responsible for your own actions and reactions. 11. Tell yourself you did great when you did something praiseworthy is a good method to ___________.Improve your attitude 12. Leaders don’t need to compete- they automatically earn respect by demonstrating an A+ attitude. TRUE 13. What was the title of this session’s “a ha!” Moment Secrets of the World Class

CHARACTER 1. Successful people get ahead by doing the jobs that no one else wants to do. TRUE 2. Character is our personal motivation to do what is right, both inside and out. TRUE 3. People are born with either good character or bad character. FALSE 4. Your character is shown in ways that you deal with trail and adversity. TRUE 5. History is made at night, character is what you are in the _________ DARK 6. Someone who is motivated to learn something new every day is demonstrating which of the following positive character traits? INITIATIVE 7.
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