Communication and Service Users

Depending on which service user I am attending to. There is one service user that can hit out when you are trying to help him, if he is trying to tell you something and you don’t

Sharing information about a service user has to be necessary, it’s not ethical to discuss people without either their consent or a purpose e.g. hospitalisation.

This is a report I am writing as part of my work experience portfolio showing how individuals care needs are successfully met. This will be done by talking about equality, diversity and anti-discrimination.

In care home setting where residents’ personal information can be easily accessed by. As a health profession it may be the occasion when dilemma arises of what records and reports, how, and when can be shared with whom. In order to balance the tension between confidentiality and openness, apart from strictly adhering with legal requirement and policies and procedures as I have mentioned above, there are ethical principles can be considered.

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

We must not allow any personal views that you hold about service user to prejudice our assessment of their needs, delay or restrict their access to care. This includes our view about a patient's age, color, culture, disability, ethnic or national origin, gender, lifestyle, marital or parental status, race, religion or beliefs, sex, sexual orientation, or social or economic status.

We all want to be treated with dignity and it is a very important part of an individual’s life. Working in the health and social care profession it is important to help people maintain their dignity so they can keep their sense of self-respect and self-worth. All health and social care professionals should be sensitive and aware of the needs of people and service users. Just because a person has dementia, they still need to be given a choice and not assume that they cannot make a choice. Not everybody is the same, there are different levels of dementia, so getting to know the service user is vital to challenge discrimination. We also need to make sure that the service user or their families are aware of the complaints procedure. Having policies and procedures are put in place and that staff are up to date on their training.

Patient’s fifth right is for respect and care without discrimination from all members in the healthcare field. The right to confidentiality and privacy of their health information is sixth on the bill of rights and addresses their right to read, copy and request corrections to their medical record, to talk privately their medical providers and be assured their healthcare information is secure. The seventh right is for patients to have a “fair, fast, and objective review of any health care complaints” (Consumer Bill of Rights and Responsibilities, 1998). And finally our eighth right as patients are our responsibilities we have as the consumer of healthcare services. Patients need to comply with the orders of the medical provider so they can get and stay well. As a patient you must treat other patients and healthcare workers with respect, pay your medical bills in a timely manner, and abide by your selected healthcare plans coverage. As patients become more involved in the total healthcare process they increase the success of their treatment while assisting in lowering associated costs without a reduction in the quality of the healthcare they receive.

I am going to write about the discriminatory practices in a care setting and the effects they have on individuals using the service. People can be discriminated against in a number of different ways which can be described as telling people apart, and seeing the differences instead of the person’s individualism.

Part 1(P1): Explains concepts of equality, diversity and rights in relation to health and social care.

Therefore every care practitioner should endeavour to promote theses rights when dealing with services users and their relatives. Furthermore, it is crucial for service users to understand that any information they give will be with strict confidentiality. It is a legal requirement for health and social care services to keep personal data confidential.

An individual’s background can influence their communication methods in many ways. Such as the way someone has been brought up, their different values in life, their relationships with family members. These can all be a factor to how they communicate with others. These factors can effect communication because if their relationships have been quite hard and they do not see their own families much, the individual will find it difficult to trust and open up to the care managers at the nursing home. This will make it hard for the care managers to get to know the real them and it will be difficult to recognize any problems that appear. Also it depends what the individual’s medical history is. They could be on a type of medication which effects there communication. They could suffer from having dementia or a stroke, there for this can effort your communication massively. With all three factors you might have to use simple sentences or even using picture cards as the individual might find it easier to understand what you’re

This service user must also not be discriminated in spite of the condition. she has rights and deserves some respect and humane treatment. Article 14 of Human Rights Act of 2008 states that “everyone has the right to be treated fairly regardless of gender, race, religion, sex, age, political views, disability or anything else” (Ministry of Justice, 2008). But if the care provider doesn't know how to respect these rights, then he/she is likely to abuse the client.

2.2 There are many ways in which to communicate, the most common is talking. Other ways of communication are writing and pictures. Sign language, or finger spelling, for the deaf. If they don't speak English then an interpreter or translator could be used. If they have a sight impairment

Health care providers should remain aware of the importance of personal dignity in the health care industry. This is especially true when caring for individuals with cultural differences.