Communication in Health, Social Care

1458 Words Sep 20th, 2011 6 Pages
INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE
OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS

1.1 Identify different reasons people communicate

“Communication is a process of passing information and understanding from one person to another”Keith Davis) We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy. People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.

1.2 Explain how effective communication affects all aspects of own work.

Effective
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It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker you are dealing with someone who is in pain, worried or upset. • Written communication - This is central to the work of any person providing a service in a health and social care environment when keeping records and in writing reports.

2.3 Show how and when to seek advice about communication

Before sign in any service user we can get communication and all other related information from our care office/Line Manager.

3.1 Identify barriers to effective communication

Communication barriers may have to cause a negative impact in our care job. There are a lot of communication barrier we can see while with service user like sensory impairment – visual or hearing disability, different language – foreign language that the service user cannot understand, slang – languae that not everyone uses and understands, background noise, learning disabilities, a hearing aid is not working, mumbling, being a separate room or place, insufficient light while reading, emotional difficulties – being upset might interrupt the communication etc.

3.2 Demonstrate how to reduce barriers to communication in different ways

We need to access first whether if any communication barriers I mentioned above in the 3.1, and