Communication in Health and Social Care Essay

Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand

Introduction Health and social care settings can present a variety of barriers to effective communication and interpersonal interaction. However these barriers and environmental factors can be overcome with the use of specific strategies targeting specific barriers.

Unit 1 Promote Communication in Health, Social Care 1.1 Identify the different reasons people communicate The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the

SHC 31 Promote communicate in a health and Social care setting 1.1 . Identify the different reasons why people communicate? The reasons for People communicating are as follows: • to express needs and wishes • to share ideas and information • to reassure • to express feelings and/or concerns • to build relationships and socialise • to ask questions • to share experiences 1.2. Explain how communication affects relationships in the work setting. 2.1. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. 2.2. Describe the factors to consider when promoting effective communication. Factors to consider when Give an example of “communication methods you used with a client”. Describe an individual you currently work with: I work with a 50 year old man who suffers from......................... How long have you known them? Describe the problems he/ she have with communication How did you find out about this person’s ability to communicate? I find out about the individual communication needs by: By reading their referral notes, care plans.......................... Describe how you do the following? Action An example of how I did this How do you show this person that you are listening to them, and ensure their communication needs are met?

Explain the role of effective communication and interpersonal interaction in a health and social care setting.

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

SHC 21: Introduction to communication in health, social care or children’s and young people’s settings

P1- Explaining the role of effective communication and interpersonal interaction in a health and social care context.

Introduction There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions.

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

1.2 Communication is really important in the Social Care network because it enables us to understand each individual needs of care that the service user requires. It helps in the

In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.

Key Terms Formal- The use of professional conversational language Informal- The use of more casual language Communication- The exchange of information between people Context- The circumstances in which an event occurs in a setting Interaction- When someone or M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

Effective communication is a crucial factor in nursing and is considered to be central to the formation of effective relationships and the maintenance of high-quality care. The royal college of nursing defines communication as central to human interaction. “Without it, people cannot relate to those around them, make their needs and concerns known or make sense of what is happening to them.” (Royal College of Nursing). In the book ‘Becoming a Nurse 2010’, Vitoria Lavender defines communication as “a reciprocal process of sending and receiving messages. Thoughts feelings and information are sent as messages and may be conveyed verbally through speech, as well as non-verbal communication.” (Victoria lavender 2010). There are many theories that attempt to define what effective communication is. For example, John Heron, a psychotherapist who describes six stages of intervention that can be used in an interactive context. Each stage takes an authoritative route, where one person gives information to another or a facilitative route, where a more holistic approach is taken. In a recent activity, my class mates and I recorded ourselves in a one-one interactive situation, attempting to incorporate some of john Herons model, along with some other theories. One person took the role of the health care professional, while the other was the patient.