Communication in Health and Social Care Essay

SHC 21: Introduction to communication in health, social care or children’s and young people’s settings

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

In this assignment, I am going to explain a number of these strategies aimed at improving the quality of communication in health and social care settings.

P1- Explaining the role of effective communication and interpersonal interaction in a health and social care context.

1.2 Communication is really important in the Social Care network because it enables us to understand each individual needs of care that the service user requires. It helps in the

In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.

Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

How do you show this person that you are listening to them, and ensure their communication needs are met?

In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the

Different Types of Communication in Care Settings We live in a world where communication is a vital process of day to day life. Without communication the world would be in turmoil people would be in pain, there would be no jobs because you wouldn’t know what to do, there would most likely be more violence and the government would not be able to look after its country because there would be no government. In care settings such as care homes for the elderly, nurseries, schools it is essential for a communication plan that is understandable by the carers and also that the client can understand the carers. In day to day live we use the same communication skills but we don’t have guides or rules to

Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.

Effective communication is a crucial factor in nursing and is considered to be central to the formation of effective relationships and the maintenance of high-quality care. The royal college of nursing defines communication as central to human interaction. “Without it, people cannot relate to those around them, make their needs and concerns known or make sense of what is happening to them.” (Royal College of Nursing). In the book ‘Becoming a Nurse 2010’, Vitoria Lavender defines communication as “a reciprocal process of sending and receiving messages. Thoughts feelings and information are sent as messages and may be conveyed verbally through speech, as well as non-verbal communication.” (Victoria lavender 2010). There are many theories that attempt to define what effective communication is. For example, John Heron, a psychotherapist who describes six stages of intervention that can be used in an interactive context. Each stage takes an authoritative route, where one person gives information to another or a facilitative route, where a more holistic approach is taken. In a recent activity, my class mates and I recorded ourselves in a one-one interactive situation, attempting to incorporate some of john Herons model, along with some other theories. One person took the role of the health care professional, while the other was the patient.

Health care professionals have to provide an efficient and effective service that addresses the needs of patients. Effective communication skills became a vital factor of clinical competence and compliance. Its objectives are to improve accuracy, efficiency and supportiveness. Its