Communication in Health and Social Care Essay

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Williams College
Communication in health and Social Care

Name: Deshan Weerasinghe
Student ID: D0113P16004

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Introduction 2 1.1 Apply relevant theories of communication to health and social care contexts 3 1.2 Use communication skills in health and social care context 4 1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings 5 1.4 Analyze the use of strategies to support users of health and social care services with specific communication needs. 6
2.1 Explain how the communication process is influenced by values and cultural factors 6
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Cognitive theory helps to understand how negative thoughts effects on persons felling and their behavior. For example one of the service users may not eat as they used to eat on the basis of he/she feels they are too fat. Understanding of the negative thoughts of service users may help to overcome their negative thoughts and feelings which lead to happy and healthy life (Clarke, 2000).

Psychoanalytic theory explains about importance of unconscious motivation and early experience in development (Clarke, 2000).

1:2 Use communication skills in a health and social care context
There are several of communication techniques used in health and social care settings. Effective communication is essential to provide quality care service to service user.
Verbal Communication
Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).
Service user's records, Polices and procedures and official letters and e-mails are
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