Communication in Health and Social Care

6729 Words27 Pages
1 Unit outline Communication in health and social care Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. This unit will introduce you to: different forms of communication factors that affect communication in care settings ways of overcoming barriers to effective communication. You will have the opportunity to observe and discuss the communication skills of others and to practise and refine your own communication skills. Learning outcomes 1 Know different forms of communication. 2 Understand barriers to effective communication. 3 Be able to communicate effectively. Grading guide To achieve a pass, you must show you can: P1…show more content…
Some of these are referred to as body language. This is because they involve the individual using their body and appearance to communicate in some way. For example, a care worker’s behaviour, appearance and attitude send ‘messages’ to people who receive care (as well as to colleagues) about what they think and feel. Similarly, a person’s body language may tell a care worker that they are uncomfortable or experiencing pain even when they say, ‘I’m okay’. Non-verbal communication is a channel of communication that is ‘always on’. Figure 1.2 Forms of non-verbal communication Non-verbal communication Facial expression Touch or contact What does it involve? Movements of the face that express a person’s feelings Physically touching or holding a person Deliberate movements of the hands to express meaning The physical closeness between people during interactions • Smiling • Frowning Examples • Holding someone’s hand • Placing a hand on a person’s arm or shoulder to reassure them • Thumbs-up gesture to show agreement or pleasure • Shaking a fist to show anger or aggression • Being physically close to someone may be reassuring and may be seen as accepting the person. • On the other hand, it might make the person feel uncomfortable and threatened. • People need less personal space when they have a close, trusting relationship. • Short or broken eye contact can express nervousness, shyness or mistrust. • Long unbroken eye
Get Access