Communication is the Exchange of Thoughts and Feelings Between People

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Communication is the exchange of ideas, thoughts and feelings between two or more people. We communicate verbally or non-verbally on a daily basis with our peers, coworkers and our family members. There are four different communication styles we use in our personal and professional lives: the private, dominant, sociable and open style. Although a person can have characteristics for all four styles, some people have two main styles they fall back on when dealing with certain situations at work or in their personal lives. A fundamental tool in communication is listening, its the key to understanding those around you. When we listen we not only listen to the verbal message but also the non-verbal message. According to the text, the…show more content…
Ricci and i have worked together as manager at Chuck e. Cheese for about three years now. From my observation through out the years I'm confident in my assertion that her communication style is sociable. Her management style is the sociable-style she prefers a social environment and is friendly with everyone. However when there is a major crisis at work her self-preservation instinct kick in and she will do whatever it takes not to get caught up in the conflict. Also during our business peak times she is more of the get by instead of providing quality service. Five tips that can be used for communicating with this style are

As we mentioned earlier effective listening is a skill that is constantly being improved. According to the text their are eight nonacceptance responses when listening to employees that make them feel as if no one either supports them or is listening to them. The first is ordering and demanding with the listener's response being "you must try…," the implied message the employee receives is not to feel , act or think a certain way. Next we have criticizing, blaming or disagreeing with the listener's response being "you aren't thinking about this properly…" the implied message received by the employee is you are wrong in having the feelings you have or thinking they way you do. Advising or giving answers with "let me suggest…" by not allowing the employee to come up with their own answers you are
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