Communications 1010 Business Proposal (Xyz Shoe Store)

The business plan is intended solely for informational purposes to assist you with a due-diligence investigation of this project. The information contained herein is believed to be reliable, but the management team makes no representations or warranties with respect to this information. The financial projects that are part of this plan represent estimates based on extensive research and on assumptions considered reasonable, but they are of course, not guaranteed. The contents of this plan are confidential and are not to be reproduced without express written consent.

The same customer service skills that are needed when dealing with customers face to face are needed when dealing with customers on the telephone (Lucas, 2015). Arthur W. Page, the first vice

I interviewed Casey Ramm, the current store manager for Rugged Wearhouse in Durham, North Carolina. Casey has been the store manager for five months now. Rugged Wearhouse is a clothing chain store with apparel for families at discount prices. Before this job Casey worked in a variety of different positions across sales and service industries. Casey attended the University of Wisconsin at Green Bay, where he played division one basketball and graduated with a Bachelor’s of Science in Finance in 1983. After graduating from Green Bay, Casey attended the University of Kansas, where he pursued an MBA in Business Administration. Casey left Kansas half way through the MBA program to start his first job in 1984 as the General Manager for Carnes

Call centre workers must be able to listen well and communicate verbally. Speaking to customers on a daily basis we must make sure that we are able to problem solve and resolve and give any solutions to customers. On a daily basis we have to read scripts and make sure that we are offering a service that is compliant. We deal with so many different people from so many different backgrounds and we must be aware of this when speaking to them. It is important to actively listen to the customer, not speak over them and answer the questions using the right tone of voice. If a customer is angry then I will try to calm them down and try to resolve any issues within my remit.

The solution to this problem of customer service was to let women handle the telephone operations switchboard. Emma Nutt was the first woman hired as a telephone operator and she was a success, “ [She] was patient and soothing and spoke in a cultured voice. She was such a success that women rapidly replaced boys.” (Landrigan) Also it is important to keep in mind that “Nearly a century after Nutt first connected a call, switchboards remained almost entirely staffed by women.” (Latson) Merely hours after Nut was hired her sister was hired alongside with her. The it became a boom of women in this workplace field.

While working on my first sales job with Verizon Wireless, I learned plenty of valuable information about the art of actively listening. I acquired some business accounts from the previous sales rep, unbeknownst to me, they were extremely dissatisfied with the lack of service they had received in the past months. In order for me to attempt to keep their business, I needed to assuage their complaints and simultaneously attempt to move forward in earning their business back to the firm. In my territory, I had two major business accounts that were disgruntled and I needed to re-build rapport and attempt to make them happy with again Verizon. However, this would be a enormous task, since the decision maker of the company and the previous sales

In order to determine how many titles the organization should transform (products to offer), it could compare total revenue and total cost; or, compare the marginal revenue and marginal cost. (McConnell, Brue, & & Flynn, 2009, p. 180) Focusing on the first method of total revenue and total cost. Using the numbers mentioned above, the organization’s total revenue for the older titles if they were to lower the prices to $8, TR= $8,000. Couple this with the idea that the transformation of the older titles should be minimal to nothing because of the fact that it will be done internally. It would be important to estimate the cost of creating the files at $3 a book since the organization is currently using very low cost venue and the organization is consuming the utilities that match that. For the same 1,000 books we used to figure total revenue, TC=$3,000. The organization will be establishing a total profit of $5,000.

Communication Barriers seemed to be the main causes of misunderstanding between the call center (sender) and the sales representatives (receiver). According to University of Phoenix Communicating in the workplace (2010), Gaps in communicating can arise from people being different, race, ethnicity, and even location. I think the fact that the call center is in another country becomes a barrier for the sales representatives and the potential clients. Also a sales representative does not have the ability to contact the call center directly. These cause problems in the communication process which causes many communication problems for

Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each

Parts Emporium Inc. is currently facing numerous problems in relation to their inventory system. Each problem could be considered both short-term and long-term because both problems need focus immediately but may take an extended period of time to furnish. The first problem is in relation to their customer service department. The customer service department puts

I recently had an incident where I called my insurance company Blue Cross Blue Shield to discuss a recent medical bill that I received. I contacted the Health Plan Customer Service department and after going through the automated system and selecting the options given, I was put on hold for the next available service representative. After being on hold for approximately 15 minutes, I was greeted by the representative. My frustration began when the person on the other end could not speak English well. This made the conversation difficult because he couldn’t speak English well. He really tried to speak slowly and clearly, but because of his accent I could not comprehend what he was explaining. We both were repeating ourselves and he was very nice, but there was a thick barrier in the conversation, which creates a lack of communication between us two. When it comes to telephone customer service satisfaction, it is important the customer that bilingual representative be able to speak English fluently. Being bilingual is in high demand, but they must be able to speak the native language of the country well.

The use of substitutes in the footwear industry is very high because of the large number of companies and similar products in the industry. There is a great deal of rivalry and the customers’ bargaining power is high. If the store experiences a large demand for unusual small or large sizes not kept in stock and cannot fill these request within a reasonable time frame customers could stop patronizing the store. If competitors with similar business models locate in the same area this could pose problems for the shoe store. If Johnson’s misjudges the path of current fashion and over stocks shelves with the wrong products, this could cause problems in moving merchandise.

The development of start-ups is an important business activity that requires effort, time, and financial resources. It is important to correctly establish the resources that are required by opening a business in order to be able to successfully reach the objectives established for businesses in each situation. In this case, the business plan refers to developing a restaurant that focuses on providing meals that are based on organic foods.

The Department of Children and Families (DCF) has an objective to build lasting relationships with its consumers. The department also wants to strive to improve communication with its consumers and to achieve customer satisfaction. This means that the department will need to be able to track customer interactions through its call centers between DCF’s employees and the agency’s consumers. Also, department managers will need to be able to organize and monitor elements that promote customer satisfaction. Our organization, the Department of Children and Families have to rethink our interactions with consumers. Rather than seeing our consumers as an audience, DCF need to engage in conversations with our consumers. (Valacich and Schneider, 2014)

The first Buster’s Store was set up in 2007, a 1,000 square feet store located in the lobby of Empire Centre in Kennedy commercial district. This store is solely owned and managed by Lydia Chan. With fully focused and correct business strategy,