Company Analysis : Zie Energy

Contrary to the situation at E-Z RP, there is no linkage of customer service representatives to development teams. For instance, CRSs are often the last to gain access about new information or new products. In terms of the organization of customer service, E-Z RP uses a specialized call center where customer service representatives deal with a single product. At Datatronics, the call center is centralized and CRSs deal with all products. E-Z RP uses the second tier support while Datatronics uses a minimal second-tier support. In terms of the training of CSRs, Datatronics only provides minimal on-the-job training while E-Z RP provides extensive training. Datatronics hires employees with basic customer service ability while E-Z RP recruits employees based on customer service skills, business knowledge, and communication ability. The performance metric at E-Z RP is the level of customer satisfaction, while the metric at Datatronics is the time on call or between calls. Although Matt does not intend to reproduce E-Z RP’s customer service system at Datatronics, these are the key issues that he ought to consider in making recommendations for changes at Datatronics.

What are your responsibilities under current health and safety legislation, standards and guidance, eg the Health & Safety at Work Act (and any other relevant legislation).

First is the Consumer Act, their first right is to apply and know the consumer rights, because misleading trade practices is prohibited by the Act which is against the unfair or a fraudulent business

Consumer protection also imposes additional costs onto a business since it is mandatory that they comply with these laws. If they do not comply they risk fines and ultimately being put out of business by a court of law. The Consumer Rights Act is now operating in place of the Sales of Goods, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act. The Consumer Rights Act was introduced in October 2015 to simplify, strengthen and make clearer an individual’s rights when acting as a consumer. Similarly to the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act individuals have a legal right to discard goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the product is bought. After 30 days the consumer will not be legally entitled to a full refund if the item develops a fault. With digital products such as apps or games consumers can ask for the product to be repaired or replaced if it develops a fault. And if this isn't possible, individuals have the right to receive a price

There are many legislation acts relating to health and safety. These include :- • Health and Safety at Work Act 1974 • Control of Substances Hazardous to Health regulation (COSHH) • Manual Handling legislation 1992 • Reporting of injuries, dies eases and dangerous occurrences regulations (RIDDOR) • Food Safety Act 1990 • Health and Safety First Aid Regulations 1981 1.2 The Health and Safety at Work Act 1974 states the employer, employees and service users have a responsibility to ensure safety is well maintained in your place of work. Policies and procedures protect people by providing a set of rules and regulations that must be followed by care staff and organisations.

The most efficient way for consumers to get what they want is through the ‘market’, not the government, but businesses have more power than their customers. Some businesses can and will use abuse this power and cheat and steal from consumers to make money. Because of this, the government regulates the behaviour of businesses to have a market economy that functions properly. These laws mainly protect consumers against; misleading/deceptive representations, unconscionable conduct, unfair contracts, and unsafe goods and/or services. To protect consumers, different legal and non-legal approaches have been taken.

Provide a safe workplace for employees who include facilities and work systems ensure that employees are able to safely handle equipment or substances, as well as providing a safe area to store harmful material provide the proper training, supervision, instruction and information in the performance of their roles. (Find Law: Australia Workplace Accidents: What You Should Know)

This Act protects consumers from misleading descriptions which the business has said about their products and services. It would be a criminal offence if the business trader was to:

Employees have a responsibility to be aware of the companies’ health and safety at work protocol to be able to use machinery and equipment for its proper use and not to misuse said items in compliance with the act

The law of unfair terms in consumer contracts have experienced changes over the years, the most significant of which was the Consumer Rights Act which came into effect on October 1st 2015. However, before the Consumer Rights Act 2015 (CRA 2015), unfair terms in consumer contracts were covered under two pieces of legislation; the Unfair Contract Terms Act 1977(UCTA 1977) and the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR 1999) . The UCTA 1977 and UTCCR 1999 provided liability for transactions occurring in the course of a business as well as business and consumer contracts. Both UCTA 1977 and UTCCR 1999 provided protection for consumers from terms in a contract so as to prevent them from being at a disadvantage for not read contractual terms and conditions. The UCTA 1977 defined a consumer under s.12 (1) (a); as a party dealing not in the course of a business and not holding himself to do so; while in s12 (1) (b) the other party is acting in the course of a business. The UTCCR’s definition was very narrow, Regulation 3 stated that a consumer must be a natural person that is not a legal person e.g. a company who contracts outside his business.

Covanta Energy Corporation (Covanta), formerly known as Ogden Corporation in 1939 until 2001 when the company changed its name, operates as a subsidiary of Covanta Holding Corporation. When Ogden Corp. faced the economic crisis in 1960s, Ralph Ablon, the president and directing force behind the Ogden Corp. said, “Evolutionary adaptation is just as important for a company as it is for organisms” (“Ogden Corporation”). Indeed, evolutionary adaptation has repeatedly taken Covanta from facing the danger of bankruptcy to a successful recession-resistant business model as it is today. Evolutionary adaptation has also helped Covanta slowly merging into e-waste recycling business, also known as electronic waste recycling. While environmental groups are concerned for the issue of air emission, Covanta executes efficient implementations on the process of incineration so as to gain more control of emissions. By doing so, Covanta is able to maintain 80% to 85% below Environmental Protection Agency (EPA) air quality limits (LaMonica). Correspondingly, Covanta’s effective business strategies lead to a rapid growth in its sustainability. Especially since the announcement of hiring a Chief Sustainability Officer for the Refuse System in 2008, Covanta’s sustainability engagement has shown a “significantly positive effect on the wealth of shareholders of the firm” (Sharma, Rajneesh, and A. J. Stagliano 14). Besides, because Covanta approaches its greater sustainability by

It is important it have a written work Health and Safety Policy for the organizations and businesses which have management systems. The Work Health and Safety Regulation 2011 addresses Major Hazard Facilities in Regulation 558 and Schedule 17(1.2) and requires that the Safety Management System includes a Safety Policy, including the operator’s broad aims in relation to the safe operation of the major hazard facility, and that the safety policy must include and express commitment to ongoing improvement of all aspects of the safety management system. A Work Health and Safety Policy is an explicit statement of business commitment to work health and safety. It will include a statement outlining the importance which is placed on work health and safety and how it is to be implemented.

This document is an summary introduction of XYZ Technologies Inc. this summary represents the different details about the company as a whole and it provides details about what the company does, how it works and the skills and products that it offers to its customers. This document also presents a legal strategy to assist XYZ Technologies Inc with its eCommerce business practice. The document includes XYZ’s business formation, business models. The document also discusses details about the practice of XYZ Technologies Inc’s Intellectual property and asset protection. The document also goes over the labor and employment agreement where we define the type of workers that work for the company and how the legal aspect of the Internet usage policy for the purpose of promoting employee diversification. The document also presents a section of transactional law. And finally the last section discusses the regulatory, compliance and liability issues within XYZ Company.

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Section 12(1) of the act state that, “A stipulation in a contract of may be a condition or a warranty” explaining that all terms and stipulations of the contract of sale are not of equal important and also of same consequences, however, some of terms are so vital to the contract that their failure to fulfil would cause breach of contract as a whole. Such terms are known as “Conditions”. Further, a term which are not of so vital importance is known as “Warranty”.