1 A major customer is the consumer who is having a long-term relationship with the product or service provider. They can be regarded as the main target consumer or business for a corporation. This type of consumer has a long-term corporation and business dealings with the company. The advantage of having one major customer is that the customer may require the corporation to provide larger products supply and it has a small probability for customer to break their promise which may help the corporation…

INTRODUCTION Customer service is a service a person receives before, during and after purchasing the item. The success of a company partially depends on the customer service they offer, which can make customers spend more, give a positive review or even be a frequent customer to that business or organization. A company that values customer service spends more time and money training their employees on customer services or taking feedbacks on their services from the customers. At a tender age was…

This report provides the information of a Zie Energy company which is based on energy distribution. In this report we discussed the challenges in call centre operators which are acquired by the inconsistency in Data collection and processes. Introduction: The Zie Energy Company is based on energy distribution. It is one of the largest energy retailers in Australia. The growth of the company has brought with both opportunities and challenges. Inconsistency in data collection and processes created…

Strengths: #1 Customer Service Company in 2009[1] - Provides customers with smartphone application to scan/deposit checks; convenient for overseas members. - Customers can get online or use smartphone application to manage account, pay bills, etc. from anywhere in the world. - USAA has 0% or 1% credit/debit fees outside of the United States - cheaper than almost all other banks.[2] - USAA offers investing needs. When the economy is doing well, members can invest through USAA 's investing services. - USAA…

Latest technology used in today’s customer service operations. 1. AnswerHub: AnswerHub provides the required portal community platform forms of self-service to its clients and the knowledge-based Q & A. It allows customers to easily ask questions to experts, in the efficient way, and the only place to find the answer. Features like the quick resolution idea, individualisation and analysis of community involvement and help customers with the ability to improve. Company can use this software to improve…

Bill Lentsch, Delta’s S.V.P.–Airport Customer Service and Cargo Operations, said. “We appreciate the hard work of our employees and think the SkySpa will add real value to the airport work environment” (as cited in Thomas, 2015, para 8). Providing such an atmosphere and a place of retreat for their employees shows that Delta cares about the health and well being of their staff. According to Delta’s S.V.P Allison Ausband stated the following: making sure our employees are well taken care of and have…

One of the rewarding aspects of working as the senior executive in charge of finance and operations of a mid-sized company serving retail customers was that I was able to wear many hats. By working directly with all departments, I gained a thorough understanding and deep appreciation of every aspect of the business, including new product development, vendor and customer relations, marketing, and customer service. In addition, as a lean and agile management team, we were not constrained by multiple…

Individual Case Report: Firm Analysis As a prospective employee of this company, this report seeks to outline Zappos, an online retailer specializing in shoes started in 1999, specifically the company’s mission statement, general objectives and strategies and delves into organizational structure and company culture. The company is noteworthy for three particular reasons: 1) It is the largest online retailer of shoes in the US but is slowly expanding into other product categories, 2) the company’s…

Customer and Company Analysis Customer Analysis The first step of the Customer Analysis is to outline exactly which customers the company is serving. This requires specificity based on the area, focus on clientele, potential need of service provided, as well affordability based on income medians. Long range plans of expansion to further areas will be reassessed after full review at this company’s one year anniversary. Currently as EZ Clean opens its doors, the service provided is the removal, possible…

Zie Energy is an energy company headquartered in Melbourne. Its significant growth in the past 15 years are mainly based on acquisitions and their customer base has been grown strongly. Acquisitions of the Port Energy and William Energy retail company have enhanced Zie’s customer base up to 1.6 million customers in the past two years resulting in Zie Australia’s one of the largest energy company. Since Zie encountered inconsistent data collection and process problems, Retail Transformation project…