Company Analysis : Zie Retails Operations Customer Service

Improve the customer service and make sure the customers give no complaints and make sure they are satisfied with all the services provided by the company and keep close contact with the customers and be very friendly with them and keep them happy. Give the regular customers’ high discount and encourage them to come more often. This is our main goal for us to achieve because we want to make sure the customers are satisfied with our services.

The management of continuous improvement and process thinking can make a difference in how organisations achieve goals, improvement and

|Commercial |Providing good quality customer service will make the organisation successful and able to keep their |

Meeting with staff, providing the opportunity to discuss concerns, ascertain motivation and build relationships between management and workers. Collect and analyse performance figures and observe trends, (for example absence levels, retention, production or customer service). Use staff satisfaction surveys to determine the mood of employees. Promptly analyse responses to identify areas requiring action.

* Development of an induction program to welcome new employees and introduce them to our organisation

Ask the new employees immediately for their ideas. Don’t let them walk around thinking to themselves, “There must be a reason they do it this way” and not telling anyone.

Overall what i have learned from this talk is that you need to have the passion for what you do, you need to treat your employees right, as well as your customers. As better employee treatment will result in better service, which results in more customers that will result in more profits, which you then give some back to the employees. I think the saying goes like you have said once “take care of the customer, and

In consultation with the assessor/ your manager, develop a plan to enhance customer service strategy and suggest the monitoring actions requires for successful implementation within allocated timeframe

understand and gel with the customer I recommend increased involvement of employees in Posse rides. The

During my time working for my uncle, I picked up some entrepreneurial skills which made me found my own business as a wholesale distributor of sports gear, sports attire, and gym equipment. While running the business I had to deal with different difficult situations with customers, this includes customers being rude, talking down to me to some extent insulting me. But with time I learned to handle different customers

The process of induction in our organizations is poor and unsatisfactory which needs to change and for that we will amend the induction policy. It’s a huge project and it will require continuous input from different individuals for the best results.

Today in the face of fierce market competition, the decisive factor for the long-term prosperity of the company is strong trusting relationships with customers. Quality customer service is not only one of the competitive advantages, in many areas it has become the only competitive advantage. Quality of service is the new standard by which customers judge the quality of the product. Customer service is a kind of sale, because the good service makes the customer to come to you and to buy from you more often. According to the research of American Management Association, regular customers who buy from you again and again, because they like the service, provide an average of 65% of company sales. One of the main problems is that managers do not

Good customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confidence of customers to the services. Therefore, the business should ensure that they provide a good, nice, friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff must ensure that they consistently do these things:

Customers service is the highest priority within this firm which is not taken for granted. Therefore, it seems that the company understands that there is a constant need to enhance the quality of service by establishing three principles: customers are priority, it's essential to pay attention to detail and strive to exceed the customer's expectations.

Helping individuals to achieve their potential is in the best interest of the person, as well as in the best interest of an organization. Proactive people will actively seek opportunities and make things happen. Fully involved people will be innovative and creative in furthering the organizations objectives. It is beneficial for the organization when people are satisfied with their job and are actively involved in their personal growth and development.