Company X Problem Analysis Essay

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Company X Problem Analysis Through extensive analysis from the customer satisfaction surveys, and research from the satisfaction task force, Company X found three major problems areas. The company's programs reflect poor quality, the development times are taking longer than the projected due dates and a small portion of employees are discrediting the company name and values. Each of these problems has contributed to the main problem; the increasing rate at which Company X is losing customers and revenue.
Defining problem and
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The biggest reason for slow development time is poor planning which is a direct result from lack of organization. The customer satisfaction surveys reveal that a small portion of Company X employees are a part of the problem. Customers have complained about certain employees acting unprofessional which is a direct cause of customer dissatisfaction. Upper management has also noticed employees' lack professional knowledge due to the lack of training. There is also a concern for outside forces such as family problems, stress or even a drug dependency that is affecting the performance of some personnel. If employees cannot perform to their fullest potential then the company suffers a series of problems. Each problem is related to the other, slowly causing a domino effect. After identifying the problem, Company X is ready to define the goals and objectives. First off, the company knows that it needs to increase the amount of revenue and profit. To do this the company needs to grab back its customers and possibly gain new ones. Company X knows that regaining customers means a change in company policy and building high quality programs. Upper

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