Company X Problem Analysis Essay

1470 Words6 Pages
Company X Problem Analysis Through extensive analysis from the customer satisfaction surveys, and research from the satisfaction task force, Company X found three major problems areas. The company's programs reflect poor quality, the development times are taking longer than the projected due dates and a small portion of employees are discrediting the company name and values. Each of these problems has contributed to the main problem; the increasing rate at which Company X is losing customers and revenue.
Defining problem and goals Customers do not want to buy a product that is defective. Through thorough analysis, Company X has attributed the poor quality of its programs as a reason why customers are dissatisfied and
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If employees cannot perform to their fullest potential then the company suffers a series of problems. Each problem is related to the other, slowly causing a domino effect. After identifying the problem, Company X is ready to define the goals and objectives. First off, the company knows that it needs to increase the amount of revenue and profit. To do this the company needs to grab back its customers and possibly gain new ones. Company X knows that regaining customers means a change in company policy and building high quality programs. Upper management has decided the company must implement a standardized list of procedures and processes in order to gain structure and organization. Company X must also improve the quality of its programs by fixing bugs and glitches which will enhance the overall performance of each program. To deal with employee performance, upper management wants the department managers to implement a training schedule. Training will increase professional knowledge, and will help employees create better programs with less problems as well as handling customers in a professional matter. Lastly, Company X wants to provide a counseling service for employees who may be having personal issues or problems. This will help alleviate stress or outside pressures that are hindering performance.
Causes and forces of influence The causes of the company's problems come primarily

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