Comparative Analysis: Funnel Based Marketing Relative to Consumer Decision Journey Processes

Marketing has historically been defined by the four foundational elements of place or distribution, promotion, pricing and product. These four aspects of marketing have served the definition of this strategic area of business well over the last several decades marketing has existed as a discipline in business. Yet over time the 4Ps of marketing have given way to a more dynamic approach to creating and sustaining relationships with customers. The onslaught and en masse adoption of social media and social networks have led to an increasingly vocal and assertive customer base across both business-to-business and business-to-consumer marketplaces (Bernoff, Li, 2008). The 4 Ps are not agile and flexible enough to manage the many differences in customer relationships, the development of loyalty, and the mercurial change in how customers choose to learn and buy that has been accelerated by social networks. The greatest challenge for marketers today is to move beyond the relatively fixed and rigid of marketing from the past and embrace the future. The intent of this analysis is to compare two definitions of marketing from peer-reviewed research in addition to providing a personal definition. The critically important aspect of marketing from an organizational success standpoint is discussed as well, with three separate examples provided to further provide insight and illustration of how critical marketing is to

Chui, M. (2011, November). Mckinsey & Company. Retrieved June 10, 2014, from Inside P&G's Digital Revolution: http://www.mckinsey.com/insights/consumer_and_retail/inside_p_and_ampgs_digital_revolution

Simplified brand loyalty describes a status in which consumers determine their selves in; out of it they become committed to a brand. Thereby they continue purchasing products or services of a specific brand. At this point consumers rather spent more money on a product of a specific brand than buying from multiple suppliers within the same category. Mainly brand loyalty is a result of consumer’s behavior, which is enforced through a company’s measurements regarding branding. Branding is a process that a company runs through in order to establish a new brand. The ambition here is to strengthen a unique name and image for a product in

According to her, marketing helping companies build a formal brand of a company which will lead consumers to get use to the company and build a good relationship with it. During the late 19th and early 20th century, the main focus was on advertising new products, and because of mass production, companies would create similar products resulting in companies competing for consumers. Furthermore, she discusses that the concept of branding had be relevant in the early 1880, and nowadays selling an image or lifestyle is crucial for a firm (2000). Though Klein backs up her claim by using exams from the mid and late 20th century, they are still very relevant today. Branding is much more important than advertising. No longer are advertisements found allover the place, instead if a consumer knows a brand, they are more likely to remain faithful to that brand. Brands still create familiarity and emotional ties between consumers and companies. Overall, it is evident that the brand is more important than the product (Klein,

Customers enable the organization to treat each customer in a different way on the basis of the contribution they make towards the firm (Kleinaltenkamp & Wengler, 2007). The analysis of customer lifetime value aids the organization to rank and order customers on the basis of their contribution to organization’s revenues. It also helps the organization to determine as to how much it can invest in retaining customers to gain positive returns on the investment.

Devices, websites and social media platforms are all competing for the attention of online users and consumers. As a result, it can be a challenge to keep online consumers engaged because a dozen competitor websites are only a few clicks away. Therefore, companies should focus on creating and maintaining meaningful relationships with their online consumers.

“Waiting for your cat to bark?” this was really an book that’s good for time spending if you are interest on marketing on our decades, and it is really addicted to read. Upon reading, it just like there is a lot of knowledge running thru inside your mind. The book was really helpful for someone that’s wanted to develop better online marketing skills and for those marketers who can’t understand what really consumer’s thinking. The book was also helpful in indentify how to answer our potentials customer’s questions, the way they contact us doesn’t matter as long as our message and image is consistent with their expectations.

Stephens addresses the new age of the consumer industry with three brand organizational competencies, “honesty, illumination and immediacy.” Brands that are able to differentiate themselves are ones that are able to simplify information to their customers, highlight the key information and features of the product that suit the customer’s priority, and respond to their customers, ultimately demonstrating dedicated customer engagement. Customers want brands that are able to simply sell them what they want; Stephen states, “they just want brands to make their path to purchase less complex and onerous” (137). This is backed by the emphasis on a companies’ ability to provide customers unfiltered information about the

Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.

Trustonics Inc. is a leading online retailer in UAE and world fastest growing e-commerce Technology Company. We are a Pure Play business model which means we fully operate online. Trustonics offers cloud based e-commerce platform service in B2C and B2B verticals and is recognized globally for its innovative approach towards delivering business values and responsive to changing customer needs. The company believes in empowering every individual and business in the retail value chain by providing affordable technology to solve large scale business problems. Today, Trustonics is a trusted name in retail and technology platform services and a partner of choice for global business.

The last couple of decades have witnessed rapid technological advancements, which have consequently caused dramatic changes in the way we live, work, and play (Peterson, Balasubramanian, & Bronnenberg, 1997). Likewise, it is little doubt that the lives of consumers and their purchase behavior have also undergone change. The advent of the Internet has been increasingly considered as a unique and interactive medium for conducting research on brand information (Porter, 2001; Steckel et al., 2005). For example, imagine that Joe's cell phone recently stopped working and now, Joe is in the market to buy a new phone. Joe is not quite sure which cell phone brand is the most popular and which brand is most likely to deliver what he is looking for

Brand marketing is no longer a hub-and-spoke model; it is a kaleidoscope of channels, customer intelligence, and interactive and social elements. The Web channel is an

The growth of the internet has changed the way that consumers buy and the way that brands and consumer will communicate with one another as a consequence of this. The growth of the internet has had a serious impact within the market industry and each business will need to take this into account. As a result of the growth the communication models have been restructured to keep up-to-date with the

There is no doubt that the customer is king because without customer, there is no business. Today, brand can easily attract or lose customers. With the increasing number of social platform and numbers of creating account, customers’ voices are raised among social media, web sites or forum. In fact, we can observe that, nowadays, customers don’t hesitate to question brands, to congratulate, to criticize and even to require that brand deliver them messages adapted to their profile and their interest. Particularly with

The term “Brand Loyalty” also called as “Customer Loyalty” has been in the business industry since a very long time as a model to be used in conducting business. But it wasn’t until the mid to late 1900’s that the term was actually given its due importance by making it a vital part of advertising and marketing. The concept of marketing evolved substantially from being focused on sales of a product to having Customer satisfaction to be its focal point. Studies further revealed that there was a positive correlation between customer satisfaction and Brand Loyalty.