Comparison Between Developing And Developed Nations

The table 8 demonstrated how was the delivery of service by AFRICEL-TEMPO to his customers which came out with a conclusion that 36.5% of customers preferred the delivery of services as fairly good, the rest 32.6% of the respondents said that the delivery of service was good, 13.5% of the respondents said that the delivery of service by AFRICEL-TEMPO was excellent, 13.9% of respondents said that it was fair and 3.5% of the respondents said that it was poor.

2. Using the Servuction model as a point of reference, categorize the factors that influenced this service encounter. (Typical responses should be similar to those provided in Exhibit I).

The primary purpose of the survey was to ascertain how customers perceived National’s quality of service

Each other country is running in a rat race to make its ration one of the most developed country in the world. China, Japan and Korea are seen to lead the other nations in Asia, where as England the united study and other European countries are leading the headline of the world’s most developed countries. At the meantime, some countries in South-East Asia, apart from Singapore and Malaysia, appear for less developed such as Cambodia, Laos and Myanmar. The uneven development exist between nations are mainly believed

There are several factors which influence adequate service. These elements are perceived service alternatives, situational factors, and predicted service.

Results of his study revealed that 81 countries were selected from the 192 country-members of the U.N. and categorized as emerging markets. Those emerging countries ‘account for nearly half of the gross world product, and attracted about $600 billion of foreign

Using named examples, examine the extent to which the development gap occurs within countries as well as globally.

30). Which led to many limitations of what are recommended practices and therefore a quantitative method should be considered by other researchers that will like to do a similar study. Some of the implications according to authors are, “The conceptualization of effective service integration in terms of the quality of interpersonal relationships” (Summers, et al., 2001 , p. 30). This conceptualization is the pathway for designing measures and trace the impact of the policies and protocols that are in place to help

The United States scored a low 46, in this section of the dimension of culture. The information suggests that Americans impact on their behavior would be higher if the scores were different. Acceptance of new ideas, innovate products, and the ability to try something new or different, whether it being technology, business strategies, or food. Americans allow for opinion of different individuals to be hear allowing freedom of speech. However, Americans are not strict when it comes to rules and express themselves less emotionally than countries who score high.

This knowledge of weakness should not be used against people of other cultures or in stereotyping individuals. In obtaining the indices, research was based on data obtained from IBM employees. According to Hofstede, “dimensions and associated country scores were developed through factor analysis of the means of nationally aggregated individual item responses which were collected as part of IBM employee surveys” (Hofstede 491). The problem, however, is that as much as this may be useful in determining the culture of a country, it does not have enough diverse subjects to form a complete perception of an individual, cultural group or organization; especially an organization different from IBM. The diversity of ethnicity, religious belief, social economic status, education and other variables that makes up an individual’s value system may not be reflected in the average IBM employee. Brewer and Verniak, in their article On the Misuse of National Culture Dimensions, believe “The correlations among the items used to measure the national culture dimensions are positive and highly significant at the aggregated national (also known as “ecological”) level, but are mostly low and insignificant and sometimes of opposite sign at the individual level” (Brewer and Venaik

Source : Adapted from A. Parasuraman, Valerie Zeithaml, and Leonard Berry, “A Conceptual Model of Service Quality and Its Implications for Future Research,” Journal of Marketing, 49 (Fall 1985)

Developing nations are filled with hope and aspirations of one day becoming a wealthy, dominating, and influential country. These nations can sometimes be unsafe, difficult to live in, and hard for workers to earn good compensation for their labor. On the other hand, living in a developed nation has many upsides. Developed nations are wealthy, which in turn have good infrastructure, labor and worker laws, and have less crime.

Parasuraman et al., (1985) proposed that service quality is a function of the difference between expectation and performance along all the quality dimensions. Customer perceptions of service quality are influenced by five socalled

In the last century, incomes in the "less developed" (or euphemistically, the "developing") countries have fallen far behind those in the "developed" countries, both proportionately and absolutely. I estimate that from 1870 to 1990 the ratio of per capita incomes between the richest and the poorest countries increased by roughly a factor of five and that the difference in income between the richest country and all others has increased by an order of magnitude.1 This divergence is the result of the very different patterns in the long-run economic performance of two sets of countries. One set of countries—call them the "developed" or the "advanced capitalist" (Maddison, 1995) or the "high income OECD" (World Bank, 1995)—is easily, if awkwardly, identified as European countries and their offshoots plus Japan. Since 1870, the long-run growth rates of these countries have been rapid (by previous historical standards), their growth rates have been remarkably similar, and the poorer members of the group grew sufficiently faster to produce considerable convergence in absolute income levels. The other set of countries, called the "developing" or "less developed" or "nonindustrialized," can be easily, if still awkwardly, defined only as "the other set of countries," as they have nothing else in common. The growth rates of this set of countries have been, on average, slower than the richer countries, producing divergence in relative incomes. But amongst this set of countries there have

1. Analyze Enterprise’s Service Quality Survey. What information is it trying to gather? What are its research objectives?