Compensation and Ethics

The use of a balanced scorecard when gauging the performance of executives at Paradigm Toys is useful because it measures several key areas that measure past and real time performance that directly affects the company. A balance scorecard can contain both financial and nonfinancial measures as well as both quantitative and qualitative performance measures. Additionally because a balance scorecard can be tailored to the business’s specific targets it can measure the substance of performance better that basic financial indicators that are usually considered the basis of performance ratings. It is important to use more than just financial indicators, because other factors, those qualitative in nature, measure how an employee does their job and gives a larger picture of how well an employee performs. For example, in the case of sales concerning installation of home improvement products one might be measured by repeat buyers or customer satisfaction of how well the salesman followed up with their sale and installation. This kind of non-financial factor can be used to measure the company’s goal of repeat buyer and customer satisfaction which can translate into future sales and growth. Financial indicators are used in similar ways, but are more quantitative in nature. The main reason to use financial indicators is because they can provide a clear picture

After reviewing the Wilson Brothers Case Scenario, as Director of Human Resources for the organization, what conclusions can you draw with respect to the status of the company’s compensation strategies that are currently in place? What would you do to begin to address this situation? (3 Marks)

The balanced scorecard does not focus solely on achieving financial objectives but also highlights the non-financial objectives .It balances the use of financial and non-financial performance measures to evaluate short-run and long-run performance in a single report . And this is problems faced by Norwalk Division managers. They complained about the continual pressure to meet short-term financial objectives in business that required extensive investments in risky projects to yield long-run returns. Furthermore, the Division-business strategy mentioned in Exhibit 1is not clearly and detailed enough for the whole company ,which is quite simple style and without a clear “quantitative data” as an objective ,it is difficult to communicate to employees and achieve the goals setup by headquarters.

A balanced scorecard is a method company’s use to measure their performance. It includes objectives, strategies, and tactics. This paper will contain two strategic objectives for each of the four balanced scorecard areas (shareholder value or financial perspective, customer value perspective, process or internal perspective, and learning and growth perspective) for H & R Block. It will also have two strategies for every objective, one tactic for each strategy, and two methods to monitor and control the overall strategic plan for H&R Block.

“The balanced scorecard should translate a business unit’s mission and strategy into tangible objectives and measures. The measures represent a balance between external measures for shareholders and customers and internal measures of critical business processes, innovation and learning and growth. The measures are balance between outcome measures, the results of past efforts, and the measures that drive future performance. And the scorecard is balanced between objective, easily quantified outcome measures and subjective, somewhat judgmental, performance…”

The dilemma/ethical issue that arises out of this case is in the hands of Jill Lassiter. She is the newly appointed executive director of a charity dedicated to helping single mothers called Good Works for Women. She must get the financial statements in order so that they satisfy Ms. Lyndelle Oakes, the organization’s largest donor. Jill must decide whether to restate her budget using faulty estimates or to be honest about the organization’s difficulties and face losing a crucial donation.

Discuss the legal and ethical implications of financial incentives for providing less care. Include legal research, precedence, and ethical principles to support your position.

As a result, members are requested to complete an electronic on-line survey or a telephonic questionnaire to gauge whether member feedback indicates the company would be recommended to a friend. However, before taking Optum’s word on the need to move to a NPS survey process, a diligent nurse will look at where and when the NPS originated. Although the customer experience loyalty was not developed specifically for health insurance companies, Fred Reichheld from Bain & Company introduced NPS in a Harvard Business Review article titled, “The One Number You Need to Grow” (Reichheld, 2003).

Engineering organizations around the world have become more diverse and immersed in the culture that surrounds their physical location. This is due to the advancement of technology and infrastructure over the years in the engineering field. The engineering organization that will be analyzed in this report has had rapid growth from a financial perspective as well as employee growth. This organization has a current full-time employee count of approximately three hundred with a part-time employee count of approximately twenty. Employees in this organization can be categorized into the following categories; accounting, administration, executive, management, human resource, skilled laborers, technicians, engineers, and customer service. The organization is financially stable and the workplace morale is good, however there are ethical

Ethical dilemmas are particularly sensitive issues in the workplace because the well-being of the individuals and the organization as a whole are at stake. Employees must feel as though they are being supported and not punished, and should not feel as though they were being put on display; their dignity should always remain intact. This paper examines how, as a high school principle, I would address the issue of one of the high school teachers becoming addicted to prescription drugs.

When people are sick and seek care and prescribed medications by providers, the patient as a consumer has a reasonable expectation of trust and being treated with products that will not make them worse. The prescriptions which provided by the pharmaceutical companies have advertised a product to the provider and the patient that will help them recover. Not adhering to such expectations and taking time to make sure a product is safe creates a liability for big pharmaceutical companies and the providers who prescribed those medications to their patients. If a patient was to become ill due to a medication that didn't follow proper protocols and safety procedures, compensation can be sought by the patient or it's family members for violating the

The main goal when defining the internal process perspective was to answer the following question “To satisfy our customers, at which processes must we excel” (BSI 2009, ¶5). Scents & things strategic goals should be developed in a way that will internally meet the customer’s needs and satisfaction. All strategic goals should be defined with the purpose of keeping the company running smoothly and in a way that will help to achieve the promises being made in the mission and vision statement. The strategic goals for Scents & things are to improve business processes and efficiencies, acquire additional services and business options, and improve marketing of store and the marketing of the products and services.

The second measure is customer satisfaction and how to excel at knowing the customer needs. If the company does not know the needs of its customers this is unattainable. By exploring the wants and needs of the customer the company can focus on exactly what is needed to accomplish that goal.

There are so many ethical ideal that I have learned from this subject, got honesty, forgiveness, justice, etc. However, I think that the greatest ethical ideal that I have learned is beneficence. In normal word, beneficence is meaning the action to do benefit and promote the good to other people. While in the language of a principle or rule of beneficence refers to a normative statement of a moral obligation to act for the benefit of other, helping them to further their important and legitimate interests, often by preventing or removing possible harms. I will choose beneficence is because there are many people in this world they need the help from other, although it is only a small thing but when we help them this is also can count as

The customers are categorized as internal customers (e.g., stakeholders, managers, employees) and external customers (e.g., individuals who use SMEs products or services). Ten customers can be selected to participate in the study. The customers can provide their viewpoints in free-form input on the importance of different factors with sufficient guidance supplied to warrant constructive feedback collection. This is to avoid bias in obtaining CRs. The variables addressed in the questionnaire are: