Competancy Model

The workplace is rapidly changing and becoming more diverse culturally, demographically, and racially. In an environment that is changing so rapidly, organizations are seeking leaders that are trustworthy, can decrease uncertainty, and possess cultural intelligence (Ploumis-Devick, 2017). As leaders, we must increase our understanding in order to adapt our style of leadership to be better equipped to lead in this changing environment. Expanding our awareness, knowledge, and skills is one-way leaders will be more prepared and ready to lead effectively.

Situational and Authentic leadership are increasingly important skills to possess in today’s era of technological changes and availability and flow of information we have in this day and age. Leaders today must be able to adjust their leadership styles to the whatever situation arises as well as to the people who they are leading. Leaders are not limited to just use one style in one situation, being able to adapt appropriate styles to different situations will influence and help a leader succeed. A leader’s judgement, intelligence, cultural awareness, and self-control plays major roles in helping them choose the proper style and appropriate technique for the task at hand (Lau & Cronin, 1998).

We have learned that good leadership involves enabling others to act on behalf of your cause. One person cannot achieve a meaningful transformation on their own; they need others to support them in order for something noteworthy to be achieved. Before this can happen, a leader needs to recognize the areas of leadership that require improvement in order to effectively improve their team, and themselves. After reading Challenging the Process, and Enable Others to Act, I have been able to evaluate how these practices will improve the three leadership areas that I chose in Module One.

1. As we have discussed, competency models describe the behaviors and skills managers need to exhibit if an organization is to be successful. Consider the general competencies found in Figure 7.3 and apply these to Andra Rush, providing examples of how these competencies apply.

Please think of a time when you were required to create value for a customer. Briefly describe the situation, the process you used to determine the client’s needs, and the actions you took to ensure that the client was satisfied.

Leaders need to have an objective their professional goal and possess the skills and education to help their

Leaders foster collaboration and build trust by empowering others to take initiative and responsibility (Kouzes & Posner, 2012). Within this practice, leaders focus on building a bond with their constituents, sharing information, and enabling their team to make independent decisions to meet goals. The primary goal of this practice is building trust with constituents. In addition, communicating interdependence and fostering collaboration are critical to this practice. The role of an exemplary leader is to create a connected environment where people feel supported, competent and

As Vice President of the CBHS SHAPE Club, I have acquired many leadership skills through overcoming obstacles and learning to communicate with my peers. Being a leader is much more than having power or simply being in charge. The skills necessary to effectively guide a group of people towards success goes way beyond the title. Holding a position of leadership, no matter how big or small, is a huge responsibility. One must be committed, reliable and organized. Most importantly, a leader must be proactive and efficient. In other words, a leader must be willing to do whatever it takes to reach his or her group’s goal. In order to do this, one must be able to delegate tasks to ensure that they are all completed adequately while making sure that all members have an opportunity to participate. In addition, a leader must be open-minded to change and must be willing to take risks.

To inspire and influence others, a leader must possess many skills and abilities. As motivational speaker Peter Northouse, states, “a leader should be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant” (Northouse, 2013) Moving an entire group of individuals toward a singular goal is a considerable undertaking. Without effective communication skills and a clear vision of what needs to be accomplished, one will feel like they are trying to herd cats rather than leading.

While the sheep are busy eating the grasses in the field, the shepherd must search for green pastures. Just like the shepherd in the fields, a leader in the business world must know where his team is headed, aligning their strategy with the group’s goals. They must step up in order to lead their group. In this chapter, it was also emphasized that just like the gentleness of the staff, a good leader must use persuasion and not coercion.

According to Cook (2009), a leader must demonstrate the four crucial EQ concepts; self-aware, self-management, awareness of others, and relating to others (p. 71), and being conscientious of their body language, tone of voice, and the words used (p. 74). The author further explains by applying the push and pull method, a leader has the foundation and capabilities of becoming a good leader (p. 75). Most leaders might think about the words they are going to say to a co-worker, so they can influence them in the direction they want them to go. However, many leaders do not pay much attention to their body language and when the two are not sending the same message it will cause a conflict in the received message. Applying the traits and behavior

Competencies can be used to provide the behaviours needed at work to achieve the business strategy, and enable organisations to form a model of the kinds of employee it wishes to attract through recruitment.

Hersey and Blanchard’s Situational Leadership Theory (SLT) asserts that a leader’s effectiveness is dependent upon the readiness, or ability and willingness, of the leader’s followers to complete a task. This leadership style is an amalgamation of task-oriented and relationship-oriented characteristics that are employed depending upon the situation and the followers involved. According to the SLT, as followers increase in readiness the leader’s style is to adapt accordingly (Kinicki & Kreitner, 2009).

To design the successful operation of a business, identifying revenue sources, customer base, products, and details of financing are important. This is only when a reliable model can be proposed. This model was proposed as an improvement upon the existing highly competitive model, taking into consideration the results of the situational analysis.

The Competitive Profile Matrix (CPM) is a tool that compares the firm and its rivals and reveals their relative strengths and weaknesses (Competitive Profile Matrix, 2013, October 29). These factors are influenced by external and internal challenges. The illustrated CPM below compares Domino’s Pizza with two of its top competitors, Pizza Hut and Papa John’s. The results of the CPM give Domino’s Pizza a 3.3, which is above average in its respective industry. The firm also has high market share. There is an opportunity to improve areas of product expansion and effective advertising. A strong social media presence will also help increase brand loyalty and give the firm the competitive advantage.