Competencies and Competitive Advantage of Old Chang Kee

They should provide discounts to retailers, which will provide better margins and more services in order to influence purchaser at the point of sale. One price for all retailers avoids channel conflict. Track retailer behavior to provide varying volumes of sales call. Adopt ways to improve relationship on one to one basis. Also, think of education on retail front. Sales people are the key figures for selling their products they should motivate them, by providing incentives, rebates commissions etc the sales people should make surprise visits, as a customer to see how their products are being displayed and to study the customer's behavior towards their products. They should provide the retailers with physical space for better inventory management, loss of sales were accounted, because there was no replenishment.

• Secondly, the numbers of employees are usually from three to six. Such a small size of a retail shop makes staffs acquaint with each other easily and deeply. In the co-working period, this helps a team to match different personalities and majors quickly to achieve well performance.

Why is that you might be asking well first off for the love of everything and anything please please please clean YOUR stores and I know what you're thinking “We have hired staff whom are meant to clean the store” first off you're hired staff don't even do their job there are suppose to be 2 people working at the register if there are 2 people available but I see 1 working and the other outside smoking so when available they don't even do their job. Secondly please I understand you guys want to be a small general store I get that but Christ almighty font make aisles and the stores smaller than my apartment you stores I could walk run

The larger stores have 3, Marshall being a smaller store only has 2. It is their jobs to help the Merchandising Manager to execute the sets each month. It is also their jobs to ensure all visuals for the sales are set and taken down when needed. The MAs help train the sale associates and ensure the floor is running smoothly. The MA’s are considered low level or entry level management. Then there is the HR manager. This position is on the same level with the assistant manager. The HR manager oversees hiring and training of new associates. Likewise, she oversees creating the schedule for all employees. Now at Penny’s, it is done 2 weeks at a time. The HR manager is the first person the associates go to, if there is a problem to

Joy began working for Stein Mart when she was eighteen years old, and it was her second job. Previously she worked for a retail store that ended up closing, so she applied to work at Stein Mart hoping that it will be a long-term job. She began by working as a salesperson, and eventually moved up in the company. To understand more about the community of this company, I began to ask her several questions about how retail works. Joy explained, “The field of retail concerns the work that individuals do to keep a retail store functioning. This includes both retail salespeople and manager in all types of retail stores, including small stores with only a handful of workers and large chain stores with hundreds of employees” (Pearson). As a salesperson, one shows items to customers and explains these items’ benefits or features, and then completes the necessary financial transaction if the customer decides to make a purchase. Of course one’s duty would be greater if one worked in management. As a manager, one is responsible for ordering merchandise, pricing items, designing displays, completing inventories, creating financial reports and monitoring staff. As easy as it sounds, it is very stressful and everything lies on one’s shoulders. If something goes wrong, then it is you as a manager who is going to be blamed. That is where the role as an assistant manager comes in place. If the manager needs help with any of

Each operation has one manager, an assistant manager, and from two to five night managers. The managers of each pizzeria work under an area supervisor. There are no systematic

Examples of these groups in the grocery store is customer service, grocery, pharmacy, deli, bakery, meat, and produce. Each of these departments have a manager and an assistant. Along with managers most of these departments have one if not two team leaders, varying in title and description. All of these positions, through the proper channels reports to the store manager. Publix is one of the rare places that the focus on customer service is so high that there is power given to even below management associates. I interviewed Vanessa Cox, Customer Service Staff for almost 12 years, at store number 475 in Hernando, FL. Vanessa and I spoke about her views on management and the affect that it has on her. Customer service staff is also a type of management. This is a front office position that takes care of what was known as the common area prior to 2005 and is now known as customer service. Vanessa spoke about the unbelievable pressure applied to staff to provide premier customer service. Publix has a guarantee that should a customer not be satisfied with their purchase Publix will gladly refund the item in its entirety immediately. As customer service staff it is one of her main responsibilities to take care of these types of issues. Publix management give Vanessa the power to take care of the customer to a great extent with having to ask permission. Vanessa has had many opportunities to move up in management but for her the stress of the position is not healthy for her.

Retail Operations Manager (ROM) is responsible for leading through Ulta Beauty’s mission, vision, and values in offer to develop a high-performing team that consistently delivers top-line sales growth. The ROM leads a team of task associates, including a key-holding supervisor, and is accountable for aspects of managing the operations of retail store, inclusive of inventory-related processes, merchandise resets, visual ad sets, and pricing compliance. This leader drives his/her business through a focus on performance, people, and process. This position requires a passion for operational excellence, a drive for results, and the ability to quickly and

A store’s staff is like columns, holding up the stores foundation from mayhem. To be part of a staff anywhere you have to be determined for whatever before you walk into the doors of that particular business to work for. If you have a store with employees working for you and they are not trained, they won’t have a clue what tasks they are there to complete. Trained employees is a key to success in a business. The manager of the DG is in control of hiring workers who she sees will be a good worker for the business. It’s not hard to comprehend the basic needs of a good employee. A good employee help’s a

This paper presents the results of the authors’ detailed research into competition between multinationals and local Chinese companies in 10 industries over the past five years. They conclude that local companies are now threatening multinationals’ plans to conquer the China market. They analyse this new competitive game in terms of a dynamic battle of competencies. Multinationals start off with better industry-specific technology and know-how, and a higher level of competence in key functions like marketing and financial management. Chinese companies enjoy a better understanding of the local market, lower

As we all know, the retail industry is very crucial and is highly competitive. As this company

Secondly, it is the company’s accountant which deals with the company’s annual finance. However under Mr Blacks assistant it is the manager who is given the role to take care of the company’s day to day finance. Under the manager there are four people, firstly it is the employees the people who stock the shelf and assist and help the customer’s. Secondly, it is the cashier who works at the till and scans the items and takes the money of the customers and gives them change if needed. Thirdly, it is the stock keeper he is in charge of keeping track of the stock. Fourthly, it is the suppliers the people or company that supplies item to mobile lunches 4u.

When a new store is about to be opened Management in headquarters appoints store merchandiser's (setters) who's key roles are to coordinate the store opening process by managing the staff, installing the IBM point of sale terminals, building shelves and stocking them with products. They are also there to test the software and link up connections with headquarters. They are also used to close or reorganize a store if need be.

Old Chang Kee (OCK) commenced its commercial history as a café in 1956 in Mackenzie Road, and had been prodigiously known as offering “Rex Curry Puff”. Han Keen Juan, had determined to buy over the brand and further establish a MNC for OCK. With the objective to produce high-quality hygienic curry puff with favorable flavor, a standardized manufacturing process and merchant vision was implemented to achieve speedier merchant success. In 1992, as a Managing Director, William Lim took in control of the corporation and introduced innovative thoughts, marketing strategies, and management to capture the fast-changed client tastes. (Oldchangkee.com, 2016).

The store management is decentralized, allowing individual store managers more power in decision-making, as they were expected to come up with their own methods for cutting prices and increasing sales. This is done differently in the competitors’ stores, where policies are brought in regional offices. Superior personal customer service offered at the stores from 9am to 9pm six days a week, with shorter working hours on Sundays (Supercentres were open continuously) together with specialized employee training provided customers with an atmosphere in which they were happy to spend their time and money.