Competency Mapping Retail Sector

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OBJECTIVES OF THE STUDY * Understanding retail staff in terms of knowledge, skill, attributes * design exercise for testing competencies * Defining the factors for success in jobs (i.e., work) and work roles within the organization * Assessing the current performance and future development needs of persons holding jobs and roles REASON TO CHOOSE THIS PARTICULAR TOPIC: Over the past 10 years, human resource and organizational development professionals have generated a lot of interest in the notion of competencies as a key element and measure of human performance. Competencies include the collection of success factors necessary for achieving important results in a specific job or work role in a particular organization.…show more content…
An important detail of this approach is that all competencies have to be action competencies, which means you show in action, that you are competent. In the military the training systems for this kind of competence is called Artificial Experience, which is the basis for all simulators. BRIEF ABOUT THE GLOBAL RETAIL INDUSTRY Retail, with total sales of $6.6 trillion, is the world’s largest private industry ahead of financial industries $5.1 trillion. It is also home to a number of the world’s largest enterprises. Over 50 of the fortune 500 companies, and around 25of the Asian top 500 companies, are retailers. The industry accounts for over 8% of the GDP in western economies. The level of consolidation within each country has increased significantly over the last few decades. This is most marked in the grocery, where large chains have leveraged superior scales of operations and souring to capture share from the unorganized players, while offering consumers the best price. This trend has led to organized networking capturing up to 80% of the groceries market in the developed economies. Traditionally, most retailers have had very localized operations. This localized nature of the industry is changing as retailers face low rates of growth and threatened profitability at home. New

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