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Nursing Competency: Oral Communication

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Competency: Oral Communication Definition: The ability to make thoughtful reasoned decisions beneficial to both the patient and the dental firm, and communicate those decisions. Lead Question: Tell me about a recent time when you had to communicate technical information to non-technical personnel. What was the information? Probes: • What type of technique did you use to make sure your technical information was understood by the non-technical personnel? • Please explain what actions you have taken when a patient appeared to be confused with your reasoning or decision? How did you handle that? • What was the outcome? Level Interpretive Guide Rating Preferred • Enjoys working on/with teams • Found another way to explain the information …show more content…

Lead Question: Tell me about the last time you were on a team, what was the goal? Probes: • Who was on your team and what were their roles? • What actions did you take specifically to achieve the goal? • What was the result? Level Interpretive Guide Rating Preferred • Applicant offered their individual actions/contributions made to the team • Active participation within the team with examples • Goal achieved, offered examples of team members contributions • Discussed importance of the results within the team 5 4 Satisfactory • Offered examples of everyone on the teams contributions • Motivated others on the team to achieve the desired goal • Outlined steps taken to reach goal 3 Not Preferred • No examples of teamwork given. • Unable to define his/her specified role in a group. • Lack of interest in working in a team 2 …show more content…

I think all of the skills are important, but as a fearful patient myself, oral communication skills are quite important in a customer facing position. First, I reflected on how much anxiety I have about going to the dentist, I have to be medicated, even for routine things such as cleanings. I thought it was important to assess each candidate’s ability to relate to all individuals, but especially those who are nervous or scared and take steps to alleviate their anxiety by using their interpersonal skills. My hygienist has been cleaning my teeth for years, she has a calming effect, is patient, kind, and never hurts me. Recently, my dentist office called to remind me I had a cleaning appointment coming next week with Marilyn. MARILYN DOES NOT clean my teeth, Audrey cleans my teeth. I immediately felt my heart racing as I questioned them about this error. What happened? Where’s Audrey? Oh, she had a baby? When will she be back to work? I would like to reschedule with Audrey. You might wonder why, why would I react this way, FEAR is the answer. The last time when Audrey was out the replacement hurt me. Thirdly, I selected teamwork as a competency, I believe we all must work together to accomplish most work related tasks. Lastly, I selected interpersonal skills, we

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