Complaint About Unreasonable Conduct By The Council Authorised Officer

I work with vulnerable people, and so am subject to various legislation, rules and regulations which protect the welfare of all individuals. These are legally binding and must be adhered to at all times. These include:

We all want to be treated with dignity and it is a very important part of an individual’s life. Working in the health and social care profession it is important to help people maintain their dignity so they can keep their sense of self-respect and self-worth. All health and social care professionals should be sensitive and aware of the needs of people and service users. Just because a person has dementia, they still need to be given a choice and not assume that they cannot make a choice. Not everybody is the same, there are different levels of dementia, so getting to know the service user is vital to challenge discrimination. We also need to make sure that the service user or their families are aware of the complaints procedure. Having policies and procedures are put in place and that staff are up to date on their training.

I assume various responsibilities at Eastway care and this has equipped me to work within non-discriminatory and legislative

Level 2 Award in Employment Responsibilities and Rights in Health, Social Care, Children and Young People's Settings (QCF)

 ‘People who had no background in care services had been recruited, references were not always checked and staff were not trained or supervised properly.’

This order provides arrangements for vetting which is essential in a care home to prevent individuals who are unsuitable for working with vulnerable people from doing so. This means a care home must have a robust recruitment and staff selection process, ensure an Access NI check has been completed and that a formal interview has taken place with references.

National Health Service and Community Care Act 1990; Disability Discrimination Act 2005; Equality Act 2010; Disability Equality Duty 2006. Procedures and Polices of the organisational kind are; Department of Health 2001.

Act 1995 and Human Rights Act 1998. The company's policies and procedures, training given to staff, following care plans also encourage positive behaviour all contribute to ensure the best support is provided to individuals.

2.2)Explain the possible consequences of not actively complying with legislation and codes of practice relating to diversity,equality,inclusion and discrimination in adult social care settings.

HELTH AND SOCIAL CARE (P1) unit 7 TASK 1: Equality and Diversity Ferniengh Residential is a Care Home for adults and elderly with learning disabilities. In Ferniengh care homes the main important rule to follow is Equality and Diversity. • Diversity is recognising that there are differences in society and considering all of them without preferences. In the world as in any care home you can find lot of diversity such as religions, races, gender, disabilities, cultures, features, weight, height and even way of thinking or acting and the job of a carer is to treat all service user as individuals with their own needs and duties.

As a result of the events referred to in their particulars of claim the claimant is now represented by Bloomingdale Solicitors to launch to launch a civil action against Friends Health NHS Foundation Trust on 31 August 2010.

As the result of this issue, Mebel, Doran & Company gains nothing but lose their reputation. Not only current client like Know corporation is losing confident on company, but other firms that using their service on M&A deal are also losing trust as well. However, Company should take action on people involve in this issue.

Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints

The workload was too much for the staff as they often were overloaded with responsibilities which took away the opportunity to be patient and create healthy relationships with the clients. The clients also felt denied autonomy and personal dignity in a cruel and inhuman manner. The mistreatments that the elderly clients were subjected to were numerous such as lack of respect, privacy and self-determination, physical abuse and neglect. But the most highlighted accounts involved Caroline and Standish Flint. As

All concerns were forwarded to DMCC along with recommendations to either to penalize Valtrans for repeat violations or terminate the contract, based on HSE hazards