Complaint and Children/young People

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Outcome 1 – Understand how duty of care contributes to safe practice. 1. Explain what it means to have a duty of care in own work role.
To have a duty of care in my own work role is to ensure that the young people and other colleagues I work with are kept safe and free from harm. This is from the basic needs of the young people I support; to ensuring that they are well provided and looked after, to making sure they have their medication that they need at the right time and dose etc. For each young person we have at Amberleigh, they each have their own risk assessment which all staff must follow to ensure that the young person is kept safe and free from harm. This will also help to protect the workers who work alongside the young
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* Hold a relevant safeguarding certificate

2. Describe how to manage risks associated with conflicts or dilemmas between and individual’s rights and the duty of care.
There are many ways to manage risk associated with conflicts and dilemmas: * Allowing the young people to explore with guidance * Making the young people aware of the potential hazards and dangers * Staff ignorance

3. Explain where to get additional support and advice about conflicts and dilemmas.
To get additional support and guidance on conflicts and dilemmas would be to talk to my colleagues, team leader, and line manager or get information from outside agencies or the internet.

Outcome 3 – Know how to respond to complaints. 1. Describe how to respond to complaints.
Children/young people are able to complain to the School if they are unhappy with any aspect of living at Amberleigh. Any complaint is addressed seriously and without delay. If they wish to do so, children/young people may direct their complaints to others outside the home;
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