Complaints Procedure In Care Home

In both cases there does not appear to have been a governing staff body taking a stand and putting a stop to these behaviours, and no-one reported anything to the governing body CQC (care quality commision) or social services until sygnificant harm had already come to the residents of both these care homes. If these homes had a governing member of staff to ensure all care standards are met, where was their accountability. CQC are the governing body for all health and social care settings, they set out care standards and legislations and requirements that are to be met in each setting. These requirements and standards are normally brought into place by using company policies and procedures, to protect all parties they may vary slightly, but all have to comply with the standards set out in legislations. There are a number of agencies that work together to ensure staff are vetted. The government commisioned the bichard inquiry (2002) and it looked at the way recruitment was carried out, the inquiry led to the safegaurding vulnerable groups act 2006 and the vetting and barring schemes. Which are run by the

We all want to be treated with dignity and it is a very important part of an individual’s life. Working in the health and social care profession it is important to help people maintain their dignity so they can keep their sense of self-respect and self-worth. All health and social care professionals should be sensitive and aware of the needs of people and service users. Just because a person has dementia, they still need to be given a choice and not assume that they cannot make a choice. Not everybody is the same, there are different levels of dementia, so getting to know the service user is vital to challenge discrimination. We also need to make sure that the service user or their families are aware of the complaints procedure. Having policies and procedures are put in place and that staff are up to date on their training.

Legislation, policies and codes of practice provide clear guidelines as to the as to the rights and responsibilities of care workers and these should be adhered to at all times. Care workers duties are clearly laid out in documents al well as their contract

The home shut down and many members of staff were suspended. The members of staff involved in the abuse were all punished and some receiving prison sentences after being found guilty of physical, emotional and verbal abuse. Ever since this case there has been many changes made to how care homes and residential services are regulated especially through CQC.

Care homes as part of primary care team in health and social care setting like other organisations will need to record residents’ well being, progress of health condition etc. on a daily basis, and without exemption they need to be in accordance with legislation and policy to ensure the quality, accuracy and safety of the records.

The Ombudsman is an advocate whose goal is to promote the highest possible quality of life for residents. Maryland’s ombudsman receives and resolves complaints against long-term care facilities. Ombudsman groups educate consumers and long-term care providers about residents' rights. Promote community involvement with senior citizens and provide information to the public about long-term care facilities.

As head of care, one of my main responsibilities in our home is to keep residents safe from harm. However, on the other hand we have duty to respect residents’ human rights which will cause ethical dilemmas. The difficulty happens in several aspects of around residents’ care through out daily practice.

Patient is a 88 year old Hispanic female who lives alone in her home. Patient stated she was born in Arizona and moved to Phoneix shortly after, where she lived most of her life. Patient's mother passed away when she was 12 years old. Patinet's father passed away when she was 15 years old. Pt has worked as a housewife and varies types of jobs for about 25 years. Patient was married to her husband for 40 years till he passed away. Patient moved in with one of her older brothers till he passed away from a alochol related illness. Pt's brother, Rudy, stated she is independent with her personal needs, meals and housecleaning. Rudy said he and his wife check up on the patient everyday and assist her if needed. Rudy made it clear that the patient

Some of the factors that are affecting the quality of services for older people in residential care homes are: high level of job dissatisfaction and stress. The home atmosphere was also rated low by the residents Redfern, S (2002). The correlations between home atmosphere perceived by residents and their morale and mental health were low; Hannan, et al (2001) revealed that very little research is available on the links between workers’ perceptions of their jobs and quality of care provision and the morale or well-being of older people in continuing care settings.

Patient abuse can be defined as the failure of a designated caregiver to meet the needs of a dependent. Patient abuse can be caused in two ways. The first is procedure negligence which happens when the healthcare staff fails to achieve objective standards of care. The second is caring neglect which refers to when the staff expresses behavior that makes the patient believe that they may have uncaring attitudes toward them. It has become a major concern in both North America and Europe. Patients and families made 22,845 complaints to the NHS in 2011 on issues regarding patient dignity, staff attitudes, and communication. Patient neglect has become a key issue for policy makers because of the multiple high profile scandals. Examples

According to Lewis, 2016, a resident from Leamington nursing home died to due nurses’ failure to appropriately care and treat his pressure wounds which resulted into gangrene. When the resident’s family member realised his situation, they requested the nursing home to rush him to hospital but their request was ignored. The staff stated that they were able to manage wounds. His family organised their own assistance and he was taken to hospital. However, the wounds had been badly infected that he eventually died. The Aged Care Complains Commissioner noted that, the resident’s death resulted from poor care and management to his wounds. There was little evidence of appropriate documentation concerning wound care and updates to the resident’s doctor of his status. Upon reading this incident, I felt so disappointed with Leamington nursing home because their poor performance contributed to the resident’s death. In addition, I expected the nursing home to have set standards and guidelines that had to be followed. There was poor communication amongst all the staff members. The incident resulted in positive and negative impacts. Negatively, the resident died which was devastating for the family for their loss. The unprofessional actions of nurses created a bad reputation for the entire facility for elderly abuse and neglect. Positively, there was change in the weak management, staff and systems as shown by Lewis, 2016. Staff attended mandatory trainings for wound care and improved communication skills were also emphasized. Therefore, nurses should always work according to their professional standards of practice and

For the reasons Sir Robert Francis QC exposed in his two Reports on NHS patient safety, and because my complaint provides sufficient evidence to justify prosecution, whether, by public or private means, I believe that the compelling evidence I have provided in my complaint narrative should satisfy the DPP’s Full Code Test [3]. Also, as this is a terrible indictment of our society when family members treat their elderly with such contempt, it is an issue of considerable Public Interest for a vulnerable, elderly

Jeanne is able to complete LE dressing in sitting position. She is able to put on her socks with moderate assistance while using a easy pull sock aid while seated and button her shirt using a Button hook with built up handle with minimal assistance while standing. She is able to complete grooming activities such as brushing teeth and washing face with one handed techniques. She is able to complete UE/LE sponge bath with minimal assistance with the use of adaptive equipment such as shower chair and long handle sponge. In standing she is able to prepare snacks and small meals with moderate assistance. She is demonstrating AROM in her thumb and fingers; and gentle AROM in her wrist in flexion and extension, radial and ulna deviation, and supination

This company provides comprehensive home care for helping older people who are incapable to take care themselves and about anything they need to continue to live in their home safely and happily as they age. Honor is non-medical care for different health conditions.

Our in-home care service caters to those aged 65 and older to provide assistance with personal care, private, accessible transportation, homemaker and companion services along with emergency medical ID bracelets in partnership with MedicAlert. We provide non-medical in-home services such as personal care, homemaker and companion services along with private accessible transportation. Includes Private accessible transportation for clients who require reliable and safe rides 24/7. Additional to that services, clients can purchase emergency medical ID bracelets at a reduced price from our partners, MedicAlert. These life-saving bracelets are helpful during an emergency. Clients will have access to us through the website and phone during any emergency situations. Our working team will consist of 8 PSW employees, 1 Driver and 3 partnership people who invest and will also handle the business and office work too. Where we plan to work for one of the partner 's home and buying 1 van also offering EE phone plans. The expenses, including salary cost us $227,880 for our ICare Inc. In-Home Care Services. Whereas we are expected to earn a total capital and revenue of $228,000 for the year.