Abstract
The following paper is about a group of employees working for a company moving from a manual timekeeping system to an electronic timekeeping system. These staff members are resisting the new electronic timekeeping system, and have a bad attitude on this subject, not understanding why there has to be changes in the system they are currently using. Three trainers have been selected to change the workers attitude and train them to be proficient with the new electronic timekeeping system.
There are three basic methods of training that can be used to get the employees onboard with the new electronic timekeeping system. The three trainers met to review the different methods and discuss which method would be the best method of training for this group of individuals. The trainers started the process by reviewing and discussing the lecture method of training. Once discussing this method, it was decided that this was not the proper training method for this group of individuals. Some people find this type of training boring and become disengaged early in the training, resulting in poor training results.
Next the trainers reviewed the experiential training method and reviewed the four-step process of training. The trainers thought they might get positive feedback from this type of training, but then decided that if the employees were not interested in learning a new system, case studies and role playing might not go as the trainers planned. The trainers felt they might
Training is used to build knowledge and skills after employees have made the personal decision to support the change.
The time frame gives managers enough time to practice when they have learnt. Those who have not applied what they have learnt are called back and given more training. The information can be collected through surveys, or self-evaluations. It can also be collected from direct observation of the training or of the weeks following the training. Information can also be collected during the training by observation. The trainer or a third party can observe the behavior or attitudes of the managers during the training. Managers can also be given a self-evaluation to conduct at the end of the training to identify which areas they needed improvement and what they have learnt during the training. The evaluation can also ask for situations in which the managers can apply what they have learnt and how they can apply it, such as case study, role-playing.
The evaluation of training consists of a reaction, learning, behavior, and results. Results determine how much the trainee liked the program. Learning outlines what facts and concepts were learned. Behavior determines if the program had an effect on the behavior(s) of the trainees. And results highlight what was accomplished as a result of the program, i.e. reduction of turnover or cost. Evaluating a training program allows for an employer to identify and correct areas in which improvement is needed. In order accomplish company goals employees must be trained effectively. Training cannot be an afterthought; it should be planned and implemented correctly. Career Development Strategies
Another of my teaching methods delivered is by way of ‘on the job’ training which allows me to assess their progress, explore their knowledge and skill by observing and questioning their processes. This method of teaching falls in with Kolbs (1984) four stage experiential learning cycle.
This type of training is provided away from workplace in order to minimize distractions and encourage trainees to pay full attention. It includes lectures, case studies and simulation…
Organizational analysis “involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities” (Noe, 2013, p. 114). Organizational analysis has determined that retraining needs to occur in several key areas. Training will be given to managers, on improving communication, motivating and retaining employees through coaching and individual pathway development, with a
Over the next 12 months the company has set-up strategies to help make the transition to a new management and communication system more smoothly for employees. First step will be set deadlines for the change. The next step will be companywide trainings on the new system by experts. The last step is to have an evaluation period for employees regarding the changes to allow for communication between managers and employees.
Select an organisation and a group of employees. This can be an organisation in which you have experience (as a worker or a client). These employees are expected to develop the knowledge, skills or attributes (think about the characteristics of the organisation and the group i.e. their role/s). Identify three methods used to train and develop these employees and discuss the advantages and disadvantages of the methods and identify how they could be improved for training and developing employees.
On the contrary, if the employees being trained are not provided with resources, for instance, not enough software’s or computers were available for all the employees to train properly then the result might not be achieved as
The key problem that is described for this case “Improvements at ServeNow" involves the management practices of Mr. Bushley, who has been too busy to standardize a training program for his management team, and has no potential successors for the 4 mangers he is losing to entrepreneurship and retirement. Faced with this challenge, he has hired a consultant to assist with this transitional period and plan for better training and effective communication in the future. Mr. Bushley says that he does not have time or experience to help alleviate the situation. The use of technology for training and communication
1. The operations manager for Weiss Enterprises is planning to send all employees across the nine different stores to a two day course on customer service. The aim is to develop a customer centric culture across the organisation as well as provide instruction on exactly how to interact successfully with customers. How can the operations manager ensure that they gather feedback to measure the effectiveness of the training at all four of Kirkpatrick’s levels to improve future learning programs? Propose some tools and techniques that could be used. Upload your answer for assessment.
Finally, after finishing the implementation process, we need to evaluate the result of the training. The managers could observe and talk to the staffs how the training can apply to their job. By seeing the work performance and getting feedback from the employees, the manager
Stage two: their trainings where conducted on-site, so their employees could have a clear understanding of the new methodology applying it to the processes in which they perform on regular basis.
Putting together an effective employee training program can be a monumental task if not planned properly. There are four steps, repeating to produce a continuously better program that is best for both employer and employee. The process steps include needs assessment, design, implementation, and evaluation. Once it is evaluated, it should then show some weakness that should begin the cycle again with needs assessment and
A training program that is well-designed is proven to achieve maximum results and meet the training needs identified during a training needs analysis. A well-executed training program will increase overall productivity and provide the knowledge, skills, and attitudes the employees need to perform successfully. This paper presents considerations for the design of a two-phase training program for existing employees – a two (2) day program, which covers the training needs to move the company in the right direction.