Concord Bookshop Paper

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Concord Bookshop Paper Karen Jackson HCS/587 November 8, 2010 Laura Rainey Concord Bookshop Paper Organizational change can derive from small changes to large changes that can affect a business. The Concord Bookshop went through changes as many other companies are faced in today’s recession, fierce competition, innovative technology, and restructuring needs. The important factors a company needs to concentrate include implementing successful interventions to stay in business, increase finances, and motivating employees to change their behaviors. If certain phases of an organizational change do not take place, this could lead to failure. In this paper, I will describe three processes not completed or implemented at the…show more content…
In the Concord Bookshop, the board told staff, “We’re going to do it our way and if you don’t like it, each of you will have to make up your mind as to how to proceed.” Any employee would not be pleased with this response just as the Concord Bookshop staff was not pleased with the response from the board. Processes for Change Organizational change process is composed of three stages. The first stage is unfreezing that is used to create motivation of change. This is creating some anxiety in an individual without using a defense mechanism when stress or threat is increased. According to Spector (2010), to unfreeze, “We must accept disconfirming and connect it to something we care about.” This process was not implemented by the Concord Bookshop as previously mentioned of board deciding to do things their way and not include the staff in the change process. The second process for change is moving. Schein (2002) stated moving is allowing “members of the group to change from one set of behavior to another,” such as new job responsibilities, new roles, and new job skills. The third process of change is refreezing. Refreezing occurs when the person or group gain new behavior patterns. Schein (2002) supports ideas of refreezing to secure change by remaining in the same group that has changed. The change is temporary if the changes are made to the

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