Conflict Analysis Part 1 and 2

1065 Words Jun 8th, 2013 5 Pages
Week 3
Conflict Analysis Part 1
Conflict Analysis Part 2

Conflict Analysis Part 1

1a. Who was involved in the conflict? What was the relationship between the participants prior to the conflict? Did it appear as if the relationship between the participants had any impact on how either person responded to the conflict?

At my previous work, I have witness many conflict between customer and tenants. An example would be a customer had arguing with a phone career store employee because their monthly bill was a lot more than what was told to them. The reason it was more because customer was not getting the 15% off on their bill which was provided from his company. Employee try to explain the customer it could take up to 3 months to
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This could have changed everything. They could have avoided the argument and customer might not even think of canceling the plan.

Conflict Analysis Part 2

2A., 2B. List two specific things you learned about conflict as a result of this exercise. Reference material from the text, threaded discussions, lecture, terminal course objectives, and so forth. Answers that demonstrate application of the course material and effective critical thinking will earn the greatest amount of points.

Reading from week 3 threaded discussions. I learned Perception plays such a vital role in effective communication this is what helps us to understand what others are saying. Also with any form of communication, we bring into it our own personalities and self-worth, but our environment or culture also plays a part in processing perceptions. This is usually where people need to pay careful attention to avoid the possibility of offending others. How each of us was raised and the culture in which we were brought up varies significantly from place to place. Factor in our self-worth, past experiences, and expectations and our perceptions can become even more blurred. Unfortunately, many of us may also carry the same perceptions throughout our lives leading to the stereotyping of others. All too often people are generalized based on
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