Conflict Between Conflict And Conflict Management

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1. “People are afraid of conflict because they do not have essential skills to manage it well.” This is true because according to O’Grady and Malloch (2016), conflict is reflection of an insufficient knowledge of the dynamics of conflict and a lack of capability in its management. In the case of Nancy, perhaps she needs to undergo specialty training or classes about conflict management in order to improve their unit’s dynamic or interaction.

2. “If you engage with conflict too early, there is a chance that the situation might have been misconstrued and sufficient time will not have passed to make sure that all of the elements of the conflict have emerged appropriately.” This is false because the earlier recognition of conflicts help lessen and even inhibit its further development in the clinical setting (O’Grady & Malloch, 2016). Nancy should not wait that long in dealing with her uncomfortable feelings or concerns with her staff, and vice-versa. They should have an open communication in dealing with their individual issues or concerns in order to avoid any cascade of event that will lead to the development of a long term conflict which may affect the dynamic of their unit (probably may affect their performance as a team in the end). According to O’Grady and Malloch (p. 131, 2016), “each cascading extension of the conflict becomes increasingly more difficult to resolve.”

3. “Emotions must be controlled and separated from the conflict so that the real issues can be
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