Conflict Case Studies

When dealing with a nurse-client relationship, clear, direct communication is necessary to resolve a conflict for efficient care provision and reception of quality care. A nurse should respond in a calm way when conflict arises because some clients approach their initial encounter with verbal hostility or even physical aggression. By doing so, it avoids escalation of the situation and helps maintain safety for the client and the nurse.

Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of

Everyone has to deal with conflict: both in the workplace and personal lives. Fresh nurses too have to witness this at their new work setting.

The nurse unable to convince a physician of a patient’s failing health status, can result in harm to the patient. Nurses’ and physicians’ have different styles of communication and gender differences that play a primary role in this constraint (Burkhardt & Nathaniel, 2014). Another constraint would be nursing management’s lack of support for a staff member. The nursing supervisor could have assessed Mrs. Kelly with Joanna and suggested a more detailed assessment, and possibly contacting the house physician. She herself could have called the resident and insisted that he come evaluate Mrs. Kelly’s condition or contacted the house physician. Institutional constraints that may apply here is the hospital’s lack of shared decision making processes that promote and support the nurse as the patient’s advocate. Also, Management that does not support a culture of

In the video the patient is visibly distressed and in severe pain. The patient is trying to explain to her current Nurse that she is dissatisfied with the care provided by the previous nurse. The patient expressed her apprehensiveness over

Thanks for bringing up conflict. Conflict is something that is unavoidable. The way a nurse handles

I was particularly impressed by way this meeting dissected critical issues. The participants of this gathering welcomed openness and honesty from all. This meeting investigated ethical issues regarding patient care, and scenarios in which one’s discretion licensed him/her to question a patient’s judgments. This gathering also addressed the issue of productivity, in terms of sustaining it and enhancing it amid a taxing and demanding environment. The participants then proceeded to address common relational issues, which involved disagreements among nurses, and conflict mitigation. After witnessing the dynamics of this meeting, it became readily apparent that conflict

According to Tabak and Koprak (2007) a major source of stress among nurses is related to conflict between nurses and physicians leading to not only a substantially higher level of stress, but also to job dissatisfaction. Given these implications it is imperative to resolve conflict within the workplace. In the case of Jane’s situation with Dr. Smith, a staff meeting should be held to “addresses [the] particular challenging issue...for which signs of conflict already exist” (Porter-O’Grady & Malloch, 2013, p.125). Not addressing the conflict that is already noted will give the impression that the staffs concerns are being undermined and ignored. It is important to recognize and address any issues at hand early (Porter-O’Grady & Malloch, 2013)

the Nurse and coming to a decision on what she is going to do. At the

The nurses did not act as sentries towards the patient or the family. They did not protect the patient’s choice to die in peace, instead they just let the doctor jump in into the situation and try to resuscitate her even though she did not want that.The nurses should have stepped in and asked the frazzled husband what he wants the nurses and doctor to do. Not let the doctor yell at him until he is forced to allow it.

Before we even begin to start to analyze how conflict theory and riots go together we must first understand what conflict theory is. Conflict theory is a macro level theory that was developed by a man named Karl Marx. Conflict theory is based on the tensions and struggle that goes on in our daily lives through groups we are involved in. There are a few different parts that make up conflict theorist views on sociological perspective. First, the main part is that our society promotes general differences in people's wealth, power, and success. Wealth, power and success are what many of us a people want or desire. Some groups in our society benefit from social arrangements at the expenses of a group who is less privileged than the other group.

The second conflict problem is that the senior members on the new team have been sloughing off the paper work and giving it to the new guys. At first it was not an issue because we could keep up with the workload, but now we are starting to fall behind on top of all these calls. Now the problem is the sergeant is coming down on us because we can not keep up with the workload, and he is suggesting we should do over time without pay to catch up.

Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.

Conflict theory is the theory that human behavior in social contexts is the result of conflicts between competing groups, as different social groups, be they class-, gender- or race-defined, have unequal power and access to power, yet all groups compete for limited resources. This inevitably gives rise to tension and conflict, albeit often of the subtle variety, as oftentimes the conflicts between groups have been institutionalized in society to such a degree that the conflicts and tensions are such an expected part of society that the conflict, and inequality, itself disappears from public sight, and consciousness. For example, an adherent of a world systems theory of conflict would point to the global competition for resources, particularly the inequality between rich and poor nations struggling to provide the basic necessities of life to their inhabitants, as evidence of global conflict. Conflict theories seek to explain the interactions of groups within society, and assert that social order is preserved involuntarily through the exercise of power one social class holds over another (Lindsey, 2010, 7). The conflict between groups is not always obvious or apparent, so it must be unraveled and examined in order to identify and establish the impact of such conflict on society as a whole, as well as individual members and social groupings.

Alper, S., Tjosvold, D., & Law, K. S. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology, 53(3), 625-642. This study looked at the management of conflict and linked it empirically with organizational team and efficacy research. There were sixty-one teams with nearly 500 employees studied, all belonging to a leading manufacturer of electronic products. A structural equation analysis was used to show that a cooperative approach to conflict is more effective than a competitive approach to same. Making use of autonomy can also make a person or a team more productive.